hours. that happened to it rollercoaster writers in wisconsin. officials say that the fireable coaster stalled at the top of the loop, and it took special equipment, and teams of rescuers to get them down. joining me now, two other heroes who helped bring everyone down to safety, captain brandon cook of the fire department, and lieutenant adam phin of the fire department. thank you so much for being here. captain, let me start with you, how did this happen? do you know what went wrong with this ride? at this time, we do not know exactly what went wrong. all we know is that the ride was in the wrong position. you had to devise a plan with your team on how to get everybody down. how long did that take you? did you know what to do in the situation? pretty much as soon as it was dispatched, we were already starting to call for extra resources, knowing we didn t have the special equipment or the specialized training that was needed to affect this
rescue. how did you know that you needed specialized road training? just off of previous training and awareness, knowing that this was reported as being 50 something feet up in the air, we don t have that specialized training in order to affect that rescue, and there are other departments near us that have ladder trucks, specialized rescue teams, and this is what they specialize in. lieutenant, i think that it is you who we see in this video in the bucket who is starting to get people down. so i think that that is right there that we are watching. so it took hours. how did you, were you talking to the people who are hanging upside down? how are you keeping them calm while you are doing this? yeah, we were talking to them the whole time. i actually had two other guys with me as well doing the rescue, i was more just in charge of operating the platform there with that truck. it is very helpful in this situation where we could get them safely on to that platform, and we could see
them, so we had to tether the other side to make sure that those didn t open as well. then individually rescue each person. so we use letter belts and waving to secure them to the bucket as well as us, and able to get them out that way. that would ve been a disaster if you hadn t had known that. captain cook, did you know that the key would open for at once and all of them would fall out? when we initially got on the scene it was reported that we might be able to do one at a time, but shortly after we figured out that was not the case and that was what also accelerated us asking for additional help. we realized this was such a complicated situation. captain, are you going to go on a rollercoaster ever again? i personally am not a fan of heights to begin with in that type of situation. so i will continue keeping both feet firmly planted on the ground. good thinking. and you, lieutenant? i am an adrenaline junkie, we ll see. thank you very much. great work, thank you for ex
of the loop, and took special chrome and teams of rescuers to get them down. joining me, now two of the heroes who helped bring everyone down to safety. captain brendan and lieutenant adam phin of the fire department. gentlemen, thank you so much for being here. captain, let me start with, you how did this happen? do you know what went wrong with this ride? this time, we do not know what went wrong. all we know, is the ride was stuck. okay, so you had to devise a plan with your team of how to get everybody down. how long did that take? you did you know what to do in the situation? pretty much as soon as it was dispatcher you are already starting to call resources knowing we did not have the special equipment, or the specialized that we needed to affect this rescue. how did you know you needed specialist training? just off of previous training and awareness, knowing