hours. that happened to it rollercoaster writers in wisconsin. officials say that the fireable coaster stalled at the top of the loop, and it took special equipment, and teams of rescuers to get them down. joining me now, two other heroes who helped bring everyone down to safety, captain brandon cook of the fire department, and lieutenant adam phin of the fire department. thank you so much for being here. captain, let me start with you, how did this happen? do you know what went wrong with this ride? at this time, we do not know exactly what went wrong. all we know is that the ride was in the wrong position. you had to devise a plan with your team on how to get everybody down. how long did that take you? did you know what to do in the situation? pretty much as soon as it was dispatched, we were already starting to call for extra resources, knowing we didn t have the special equipment or the specialized training that was needed to affect this