Absa Bank Kenya Plc.has announced plans to invest over Sh. 1.6 billion, approximately $16 million, in technology to enhance service delivery as it celebrates one year in the Kenyan market.
Absa Managing Director Jeremy Awori noted that delivering a differentiated customer experience remains at the core of the bank’s Growth, Transformation and Returns strategy. “In the next year, we will be rolling out over 60 different technology projects, all aimed at transforming our customer experience. Some of these include automation of our loan top up process, a first-in-the market move which will enable our customers apply and get top ups on their existing loans within 15 minutes, and at the touch of a button. We will also be rolling out a fully-fledged online Business Banking platform in the coming weeks among other exciting innovations across our business segments,” said Mr. Awori.
THE STANDARD By
Standard Reporter |
February 11th 2021 at 12:05:00 GMT +0300
Absa Nairobi branch (PHOTO:Wilberforce Okwiri)
Absa Bank has said it will invest more than Sh1.6 billion in technology to enhance service delivery.
Speaking during a media briefing at the bank’s Queensway branch in Nairobi yesterday, Absa Managing Director Jeremy Awori said delivering a differentiated customer experience remains at the core of the bank’s growth, transformation and returns strategy.
“In the next year, we will be rolling out over 60 different technology projects, all aimed at transforming our customer experience,” said Awori.
First anniversary
Absa Bank, formerly Barclays Bank of Kenya, was celebrating its first anniversary in the Kenyan market after rebranding.
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