THE STANDARD By
Standard Reporter |
February 11th 2021 at 12:05:00 GMT +0300
Absa Nairobi branch (PHOTO:Wilberforce Okwiri)
Absa Bank has said it will invest more than Sh1.6 billion in technology to enhance service delivery.
Speaking during a media briefing at the bank’s Queensway branch in Nairobi yesterday, Absa Managing Director Jeremy Awori said delivering a differentiated customer experience remains at the core of the bank’s growth, transformation and returns strategy.
“In the next year, we will be rolling out over 60 different technology projects, all aimed at transforming our customer experience,” said Awori.
First anniversary
Absa Bank, formerly Barclays Bank of Kenya, was celebrating its first anniversary in the Kenyan market after rebranding.