Disappoint them to hear that i did this. I would like to apologize to each and every one of them. Just a broken guy. Got a few screws loose, i guess. Never really knew it until now. Think about landing this successfully, will alaska give me a job as a pilot . I think theyll give you a Job Doing Anything if you can pull this off. Yeah, right. If you wanted to land, probably the best bet is that runway just ahead to your left. Thats the mccord field. If you wanted to try, that might be the best way to see if you could land there. Or just like the pilot suggested, another option would be over puget sound into the water. Dang, you talk to mccord yet . Because i dont think id be happy with you telling me i could land like that. The ground and dealing with more of a Brush Fire Type of incident, as you know, its been in the washington and seattle area. Theyre dealing with these type of fires quite a bit lately. So how difficult was it to get to the scene . We know this was a heavily wooded area. It happened on an island. How difficult was it for your crews to get over there . It was very difficult. Once we got up, they had to make their way to the south end of the island. Reports of very narrow roads and really no direct access to where the plane had went down. So theres a lot of onfoot, a lot of carrying of tools and hoses, a lot of coordinated efforts to try to get water. The water, the hydrants reliable. 10,000 gallons of water, that helped a lot. Trying to keep it safe for investigators. That important point you made about the potential for a wildfire, i mean, was that one of your first concerns . I assume your first concern was perhaps the status of the pilot, but how vital was it for you to get to that scene quickly to prevent the fire from spreading . Yeah, because, you know, thats not one of our primary areas that we respond to, a lot of agencies were turning to each other figuring out what might we be dealing with. We have the area mapped out pretty well. So we knew going into it that it was not heavily populated. We knew it was going to be difficult. And then based on the Weather Conditions weve had, we knew it was going to be very, very dry and, you know, hoping the weather would cooperate. Fast. Lucky to keep it contained. 150 feet and have some access. So that did help. Yeah. So were you made aware of the situation while the plane was still in the air . And if you were, were you preparing for an even worse Case Scenario where it could have gone down into a highly populated area . At the time when we were dispatched, had reported it. I think it went out as quickly upgraded to a plane crash on ketra island and prior to really getting dispatched. So for us, crews and command to prepare for some type of wildfire. Scott adams who is the battalion chief. Went down outside of seattle scott, thank you so much, we appreciate it. Chbl shakeup on capital hill. Chris collins suspending his reelection. Why step away at a critical time in his opponent . Well ask his opponent after the break. When i received the diagnoses, i get it all the time. Have you lost weight . Of course i have ever since i started renting from national. Because national lets me lose the wait at the counter. And choose any car in the aisle. And i dont wait when i return, thanks to drop go. At national, i can lose the wait. And keep it off. Looking good, patrick. I know. vo go national. Go like a pro. Sharper vision, without limits. Days that go from sun up to sun down. A whole world in all its beauty. Three Innovative Technologies for our ultimate in vision, clarity, and protection. Together in a single lens. Essilor ultimate lens package. Purchase the Essilor Ultimate Lens Package and get a second pair of qualifying lenses free. Essilor. Better sight. Better life. Can worldrenowned artist red hong yi use the chase mobile app® to pay practically anyone, at any bank . Yes. But this isnt for just anyone. Chase. Make more of whats yours. Breaking news on indicted congressman Chris Collins, suspends his election. Facing 150 years in prison if convicted. Were now joined by Congressman Collins. The democrat Nate Mcmurray from grand island. Thank you so much for joining us. We appreciate it. First tell me your reaction when you heard about your opponents decision not to seek reelection. I think good news for new york state. Good news for america. The era he represents needs to come to an end. I think its going to be a very trying time for his family and him. I understand that and at the same time, i am relieved that were not going to have a man who may be in jail for 150 years in Office Running in a campaign to represent Western New York and central new york. I dont have to tell you the odds you were facing initially with Congressman Collins given the makeup of that district. Reliably republican, something a district the president won by more than 20 points the last time around. Now Congressman Collins out of the picture but the politics of the district hasnt changed all that much. How are you reaching out to republicans at this point trying to win them over because thats still going to be necessary for you to win, isnt it . It certainly is. I think mr. Collins represents a system that should be your representative, to trust this man and Many Americans feel our political system is in crisis and needs to be changes and this left right divide is maybe not the best thing for us and we need to rethink things and that party bosses shouldnt be making or calling the shots. People who are of this region, who represent the values of this region like hard work and honesty and decency should be the ones to help lead the region. You mention party bosses. The opens the door to ask about nancy pelosi. Shes calling on Congressman Collins to resign his position. Do you agree with her and think Congressman Collins should step down immediately . He should, he should step down immediately. I think, i mean, im not sure what hes trying to do. Extend his pension or Something Else but this has to end. Suspending his campaign is one thing but he needs to resign. I call on him to do the right thing and hope he will do the right thing. As for nancy pelosi, she is the leader currently. I think we need new voices and new people to come forward to help lead this party. I hope to be part of that movement and part of the overall rejuvenation of the leadership in our country. I guess what youre telling me is you wont support her if democrats win the majority and she runs for speaker. Is that what youre saying . I will not. I warn you, we may have to cut the interview short because of a Press Conference. But representing Western New York, this district in particular, what is it that voters are asking you about . What is it . What message did they want you to take to washington if youre elected . We keep hearing about a booming economy but its booming for guys like Chris Collins who get the secret deals, the secret handshakes, the back room deals. Theres a lot of people struggling. My message from the getgo has been, we need representation for the middle class. We need to grow the middle class. We need to strengthen the middle class. This economy may be working for some people, but its not working for the people who are working two or three jobs still living in debt and struggling. Thats what i want to change and the people i want to represent here in Western New York and central new york. Now, what republicans have to do some legal maneuvering, essentially, to get Congressman Collins off the ballot in november. Whats your opinion about that . Do you think they should have that ability if hes one of the theories he may be appointed to a Town Clerkship in order to get him off the ballot . Do you think thats appropriate or should republicans just be forced to ride with him through the election because he is the candidate they nominated . Its troubling, right . They want to hit the reset button and pretend none of this happen. They didnt want to pretend they were attacking me a week ago for saying, how dare you challenge mr. Collins . Its shameful. Theyll reach deep into this bag of tricks to come up with some strange solution. Its not going to fix anything. Its going to make, its going to just be more of the same dirty Political Machine weve seen over and over thats taken advantage of people here in Western New York. All right. Nate mcmurray, we have to let you go because of this Press Conference but we appreciate you joining us. Alaska airlines discussing yesterdays plane crash outside of seattle. Lets listen in right here. Ceo and president gary beck will make a statement. Weve already gone over the spelling of your last names. Following the statements, well hear from representatives from the fbi and the Port Of Seattle and afterwards, well open it up for about 15 to 20 minutes of q and a for those of you in the room and those of you on the call. Please raise your hand if you have a question and i will call on you. Be sure to speak loudly so people listening in on the call can hear. I suspect there will be a lot of questions so we like to limit everybody to one each, please. The fbi is leading this investigation, so theres a lot of information that we simply cannot share today. Now, let me introduce Alaska Airlines ceo and chairman brad tilldan and gary beck. Brad serves as chairman and ceo of Alaska Air Group, the Parent Company of Alaska Airlines and horizon air. A 27 year veteran of Alaska Airlines. Gary is president and ceo of horizon air. He joined the airline in january of this year and previously served as Vice President of operations at Alaska Airlines for about six years. With that, ill turn it over to brad. Thank you, bobby, and good morning everyone. All of us at alaska and horizon are deeply saddened by last nights unauthorized flight with the Horizon Q400 Aircraft that resulted in the loss of life for the individual involved. All 23,000 of us want to express our sincere sympathy to his family, his loved ones and his coworkers. Were working closely with the authorities to help answer the many open questions that they have and this cooperation started last night. Our top priority is the safety of our guests and our employees. Simply put, there is nothing more important to us. Were working closely with the fbi, the ntsb, and the faa to better understand the circumstances behind this incident. Weve been told as bobby said that the fbi is the lead agency investigating this. Safety is our number one goal. Theres nothing more important to us. Last nights event will push us to ensure this does not happen again at Alaska Air Group or any other airline. Over to gary, i want to acknowledge and express my deep gratitude to the faa air Traffic Controllers, to the washington and Oregon Air National guards and to the First Responders from Pierce County. They had a very strong and professional response to this incident. So with us here today, we have, as bobby said, we have horizon air ceo gary beck. We also have jay tab who is leading the investigation for the fbi and we have mike ail whos the director of operations for ctech airport. These folks will speak for a couple of minutes and then available to answer your questions. Thanks, brad. At 7 32 p. M. Local time, a horizon air Ground Service agent departed in a Horizon Air Q400 without clearance from Sea Tac International airport. The plane taken from a Maintenance Position and was not scheduled for passenger flight. The aircraft crashed about an hour later in a wooded area on Ketron Island in rural Pierce County. No Ground Structures were involved at the crash site. Military jets were scrambled from portland but it does not appear the jets were involved in the crash of the horizon aircraft. And i really want to emphasize that we appreciate the militarys professionalism. Were working closely with the authorities and our own safety teams to thoroughly understand this incident and now ill turn it over to mike. Thank you, mr. Beck and good morning. The Port Of Seattle and Sea Tac International airport want you to know were working fully with our partners at the ntsb, the tsa and certainly strong partners in horizon and alaska air. Immediately upon learning of the incident, we worked with our faa partners to institute a ground stop that prevented any departures from leaving sea tac until the situation was stabilized. To clear the airspace, arrivals continued and ended at 20 40 or 8 00 p. M. Last night when normal operations resumed. Approximately 75 flights were delayed. Nine flights were diverted to other airports. Five flights were cancelled. We estimate that approximately 19 flights incurred delays over two hours and we apologize to patrons of sea tac airport. None exceeded the tarmac rule by federal regulation. Back to normal by 1 00 a. M. This morning and moving forward, well continue to work closely with our Stake Holders as well as Law Enforcement and now like to introduce from tab from the fbi. Thank you. Good morning, my name is jay tab. Im the Special Agent in charge for the fbi in the state of washington. First, an expression of condolences and empathy for alaska and Horizon Airlines in this loss and i want to talk a little bit to the king county and Pierce County residents who im sure had a scare last night. I want everybody to know were diligently investigating this matter and get to the bottom of it. Were doing so with a long list of partners right now including Pierce County police department, Pierce County fire department. The ntsb, of course, and some fire rescue folks from the joint base louis mccord who are assisting us right now. I have dozens of personnel at the crash site right now. I have 30 to 40 folks involved overnight out interviewing coworkers, and Family Members and i just want everybody to understand, this is going to take a little bit of time. So please be patient with the fbi. Were not prepared today to discuss a lot of details regarding this incident. Just because it is. So with that, well turn it over to q and a. Well now take some questions. Operator, could you please open the call and i want to apologize to Everybody Calling in. I know were having a few technical difficulties, so speakers may have to repeat yourself. We apologize for that. Lets take our first question in the room. Way too early to comment on that. Im sorry. I think at this time, we believe he was the only one in the aircraft but of course, we havent confirmed that at the crash site, if thats your question. And in terms of the access, that will be best answered by somebody else. [ Reporter Asking Question ] well, we do realize that there is some information flowing out there. We are not confirming the identity of the individual involved at this time. It was a 3. 5 year employee of horizon air. It was a Ground Service agent for horizon air. To answer the question you asked, he was background checked. A couple of different Background Checks we run our employees. He had a seat of badge with the seattle. He worked his shift yesterday. His job is to be around airplanes. Hes certified, so meant to be. A nonsecure side and a secure side. Hes meant to be on the secure side. Thats part of the fulfillment of his job responsibilities. This airplane was a cargo one. Its a spot on the north part of the airport. The airplane was not going to be used further last night and he did go up to there without sort of a purpose other than this, what he did do. We dont know. We dont have that information. Committed. Well take a couple of questions from the call operator. Well have those on the phone to email those. Yes. Fully certified and belongng there mentioned, constantly making changes. What, if anything, could to do to prevent from happening again . Its very, very early. This incident happened last night, so we are right now, were dealing with the response to the incident. Were looking at this. Its natural to ask yourself what, procedures are there and told you, he was credentialed, part of his job responsibility. He was around airplanes, working around airplanes but in terms of improvements that we might make as a company, as an industry to make this honestly very safe industry even safer in the future, its too early to say. We will, alaska, we pride ourselves in being a leader in safety and we will be a leader on this issue. So we will be looking at it, but were less than 24 hours after the incident. Its far too early to say what additional procedures we might implement. Sir, what sort of Mental Health resources are available to your employees and can you tell us whether this employee used any . I can take that, thank you. We have Employee Assistance program thats available to all of our employees to deal with Mental Health issues that might arise. Its available 24 7, 365 days a year. Did he make use of this . I dont know. Just to check, he was an employee of horizon or a contractor . Like mcgee . And what union did he plong bel . A Ground Service agent by horizon air since february of 2015. And that group is not represented. Sea tac unauthorized plane access, i guess, is there sort of a communication involved that would alert faa that a plane had been accessed . These are good questions but its very, very early and i think its not fruitful to speculate. Obviously, the tower knew as he was approaching that the tower did know this was an unauthorized departure. Just how that process works, the plane is accessed. Theres a communication or some sort of tower thats alerted. Normally, theres ramp clearances, ground clearances, takeoff clearances. Those did not happen in this situation. This is an unauthorized flight. So what are the Airport Responsibilities with regard to securing flight ready airplanes . You have to lock the wheels, secure the doors . Whats in place currently . Its, were going to be looking at this, but this is, weve got a fleet of airplanes. Were accessing aircraft routinely overnight to do Maintenance Work on the airplanes. So the system that works is we secure the employees that ae there but the employees are there that credentialed employees to work on the airplanes. Thats their job, to be around these airplanes and to work on them. Thats the, well look at whether improvements can be made going forward, but that is the setup we have today. Secure the employees more than secure the airplanes. Thats correct. The airplanes, the doors, this is aviation in america. The doors of the airplanes are not keyed like a car. Theres not an ignition key like there would be a car. The setup in Aviation America is we secure the airfield and then we have the mindset, we have employees that are credentialed and authorized to be there to operate. Were going to take a question from dominic gates. At the cargo 1 parking spot, would you have had to back the plane out . This is just a reminder to our speakers, if you wouldnt remind repeating the question for the people. Just to repeat the question, i believe it was whether the aircraft would have to be backed out and the aircraft was part nose east, tail west, if you will, on the cargo one line. The aircraft was assigned. The individual did use a Pushback Tractor to rotate the aircraft 180 degrees, so then taxi the aircraft out on to the active surfaces. Can you explain how that works . What is the Pushback Tractor . Push the plane and then got into the plane . Correct. How much time does that normally take . Well, it would depend upon the procedures and, you know, what the Air Traffic Situation was at the time, the dependencies that the flight crew and legitimate scenario would require in terms of coordination with the ground crew and their air Traffic Control to prepare for that departure. We saw him do some incredible maneuvers in the air. If this person apparently didnt have pilot experience, how could he have done those maneuvers, based on what you saw in the air . Sure. And youre right, there were some maneuvers that were done that were incredible maneuvers with the aircraft. To our knowledge, he didnt have a Pilots License. So to be honest with you, i mean, commercial aircrafts are complex machines. Theyre not as easy to fly as, say, a cessna 150 so i dont know how he achieved the experience that he did. Is it possible he would have learned that via video games as he told atc . I wouldnt speculate on it. I dont know. Well try to take a couple of calls, operator. Once again, if youd like to ask questions, please press star and then the number one on your telephone key pad. First question, go ahead. Have you any information about how he crossed the taxi way to the runway . Gary beck. Dominik, repeat the question. Im just asking if you have any information about how he got from the cargo stand to the runway. How did it make it across the taxi ways to the runway . I have not seen the tower tapes, so i wouldnt speculate on that. I think we have to leave it up to the faa to give you that information. Is it correct, was it only working with the plan, was he a Baggage Handler as well as agent . A Ground Service agent. That would encompass loading, Unloading Bags and cargo. Tidying the aircraft and then as brad mentioned before, he was also a member of the tow team which allowed him, qualified him to tow aircraft. Okay. Thank you. Operator, next call. Another question. Okay, we are going to pull out of this Press Conference now. Well continue to monitor it but we want to talk about what we heard. Bring in cnn aviation Correspondent Rene Marsh and Transportation Analyst and former Inspector General mary schiavo and rear admiral john kirby. Thank you all for joining me. We just were hearing there from the ceo of Alaska Airlines, Horizon Airlines representatives there as well. Fbi agent, the Special Agent in charge for that area. And i would imagine that a lot of what we heard didnt come as too much of a surprise but mary, i want to start with you. The one thing that stood out to me, they made very clear there was no Security Breach here. This was someone who had the credentials to be where he was. He basically just took advantage of the situation. Was that your sense . Well, technically, theres no Security Breach in terms of credentialing but again, the overall federal regulations require the airline, the operator, the 121 operator, the commercial Passenger Operator to have control of its aircrafts. So technically, the person flying this plane didnt breach his credentialed security. He didnt lie to get his credential or go to an area of the Airport He Couldnt Go to but because they didnt control their aircraft from an unauthorized persons, there was a breach. Right, right. And anything specific stand out to you during that Press Conference . A couple of things. Obviously, the investigation is still very young, so theres a lot they couldnt say. Obviously, they didnt identify him but a couple of things stood out. Number one, the guy been on the job three and a half years. So they know who he is as far as, you know, Background Checks. Within the industry sometimes, that specific type of job or position, the ground crew, there is a high Turnover Rate and so many times in order to keep the ground crew stacked, theyll do an interim Background Check while theyre waiting for more indepth one but thats clearly not the situation here because this guy has been with the company for 3. 5 years. So that stuck out there. The other thing that stuck out is, again, the fact that, number one, we still dont know according to the fbi for sure if anyone else was on board. They strongly believe that he was the only one on board, but the fbi saying there, they havent been able to make it to the wreckage yet to put their eyes on the wreckage and know 100 that no one else was on bard. So thats the one thing lingering there and then the other issue, we saw the loop. We look at the video there but they say they dont have any indication that he had a Pilots License or anything like that. So the question becomes, how did he pull this off . Because thats not an easy feat to pull out a commercial aircraft with zero experience and be able to do what we saw there. Mary, id like to bring you in on that. Theres some speculation that perhaps he learned this through video games. Is it possible to pull off the degree of difficulty by just learning from a Flight Simulator on a computer . Well, actually, aided by the plane, and when they gave this person, a reporter mentioned a persons name and while we were watching the Press Conference, i went online to the name of the person that they gave and this person says hes the Flight Service person at the airlines and he has on his web site, if its the same person, actually videos of flight and he was doing a School Project where he was posting stuff about aviation and looking at videos. Surprising videos. And you could get a Flight Program for exactly this plane. In fact, Flight Program on the side of it for about 50 online. So its possible to do it online. Admiral kirby, in terms of the federal response and how quickly the f15 fighters were put in the air. The officials were pressed on this and they didnt really give us all that much information, but essentially, they said he ignored any type of communication from the tower as he was taking off. Just described it over and over again as an unauthorized flight. How quickly do you think they must have been in contact with the air force to get those planes in the air as soon as possible . It had to have been, ryan, in minutes and military sources id been talking to told me that those f15 fighters were in fact on scene within minutes of being scrambled and taken off from the base down in portland. So all of this must have had to have transpired very, very quickly and, you know, thats attributed to not only those pilots and the air crew that put them in the air, but the system itself thats been in place since 9 11 to better secure air defenses across the country. Describe that for me a little bit. I know you had some reporting about the fact that not only did they saddle next to him in the aircraft but they were talking to him. Right. That is right. The first step, you make yourself visible. Sometimes the sight of a Fighter Aircraft like that can get somebody like this individual to change their calculus or change the mind of what theyre trying to do or calm them down, know somebody is up there with them. And sometimes hand signals and when a situation is persisting the way this one did for almost an hour, eventually, theyre going to get on the radio and speak to the individual in the cockpit and thats what happened in this case. Ryan, we have information from military officials, the two f15 pilots were in Radio Contact with this 29yearold who hi jacked this airplane. It could have been worse but lessons to be learned. Thank you all for joining me. Its been one year since the deadly protests in charlottesville, virginia. What the president is saying about the rises of rachel in america. Know what . No, what . I just switched to geico and got more. More . Got a company i can trust. Thats a heck of a lot more. Over 75 years of great savings and service. You cant argue with more. Why would ya . Geico. Expect great savings and a whole lot more. And above all. Now, ill dream gig. Now more businesses, in more places, can afford to dream gig. Comcast, building americas largest gigspeed network. In just the last few minutes, officials from several Different Airlines and the Seattle Airport gave a briefing on the situation in seattle where a Ground Services worker at the sea tac airport basically stole an airplane, a 76 passenger Commuter Airline and took it into the air, did a number of stunts over the skies of sieeattle and purposely crasd on an island nearby. Officials have yet to reveal the identity of the person responsible for this crash. Only to say his age and confirm he was a 3. 5 year employee of the airline. Airlines trying to figure out what led to this and why the individual decided he was going to take on this huge risk and investigating whether or not there were any security proto l protocols that were violated and whether or not they can close some of those loopholes. The Press Conference just wrapping up a few minutes ago and our kyung lah was in the Press Conference. They didnt reveal that much information from what we were trying to learn about this situation. Now, what was your biggest takeaway . Reporter there were a few takeaways for me. We did get some of the nuances of exactly who this employee was, that he was a 3. 5 year employee, he was fully credentialed. He had access to this area. It is a secured area. He went through the Background Checks. A 10 year Background Check and this criminal Background Check is renewed every two years. He had enough time and was not, did not raise any red flags because he was able to get into a pushback trailer, push back this plane, get into it, start it somehow, which is a complicated process, according to this airline, and then take off in it. So those sorts of nuances were learning a bit more of but we dont have some of the Big Questions answered. We dont know who this man is. They would not be able to confirm Thiz Identity at this point. We dont know exactly what led to this crash, if the gentleman took this plane down himself or ran out of fuel. The fbi is still trying to sort all of those details and let the fbi and ntsb figure out that, ryan. Thats an excellent point that you raise, them describing what he needed to go through in order to even get that plane off the ground. It seems pretty remarkable he had to get into something, push the plane back, get in the plane and take off. The other thing they revealed is that they describe this as an unauthorized takeoff in every way which seemed to indicate he ignored responses from the control tower, but well continue to keep an eye on this story. Kyung lah, thank you for that report live outside of that Press Conference. Were going to take a quick break and well be right back. Thank you for watching. Napoleon is duping us all around louisiana. Youre a nincompoop phone ping gentlemen, i have just received word the louisiana purchase, is complete instant Purchase Notifications from capital one. So you wont miss a purchase large, small, or very large. Technology this helpful. Could make history. Whats in your wallet . The chili pepper sweatout. Not cool. Freezing away fat cells with coolsculpting . Now thats cool coolsculpting safely freezes and removes fat cells with little or no downtime. And no surgery. Results and Patient Experience may vary. 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A whole world in all its beauty. Three Innovative Technologies for our ultimate in vision, clarity, and protection. Together in a single lens. Essilor ultimate lens package. Purchase the Essilor Ultimate Lens Package and get a second pair of qualifying lenses free. Essilor. Better sight. Better life. Charlottesville virginia on edge today one year after it turned deadly. Hours after antifa. They clashed and fought with White Supremacists while they held the rally protesting the removal of a confederate sta tu. President trump calling for calm. It resulted in senseless death and division. We must come together as a nation. I condemn all types of racism and acts of violence. Peace to all americans. A State Of Emergency is in effect in virginia. Taking no chances after being criticized last year for being unprepared. A show of force, police are already patrolling the streets on this anniversary. Lets go now to cnns Kaylee Hartung monitoring the situation in charlottesville. What are you learning about the Current Situation there . Reporter ryan, with so much of the negative energy being organized in washington, dc this year, the focus is on the continued healing process. We did see the antifascist protesters but the only goal was to come here to honor heather hire. They entered through one of the two entry points in this secure perimeter of the downtown area. They had their bags searched like Everyone Else who enters the area has and they made a very brief march, about three blocks down and thane turned this corner. They visited heather hires memorial and pay their respects and asked the media to step back to give them two minutes to have that moment at peace with her. Its a walk that so many people in this community are making today, ryan, because people want to pay their respects to her. They want to honor her memory and some, its a moment to really reflect on the shock that they experienced a year ago and the challenges that are still ahead. But also, important on the to do list for so many people in charlottesville, ryan, its patroning and visiting the downtown establishments. Showing support for the businesses downtown as well as each other. All right, Kaylee Hartung who covered this story when it happened a year ago. Thank you for your reporting today in charlottesville. Im ryan nobles. Cnn newsroom continues with ana cabrera after this break. Have a great day. vo this is not a video game. This is not a screensaver. This is the destruction of a cancer cell by the bodys own immune system, thanks to medicine that didnt exist until now. And today can save your life. This is a story about mail and packages. And its also a story about people. People who rely on us every day to deliver their dreams theyre handing us more than mail theyre handing us their business and while we make more ecommerce deliveries to homes than anyone else in the country, we never forget. 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