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Vitality Leverages Voice of Customer to Help Customers Better their Lives; Wins CX Team of the Year – Consumer Electronics Net

Vitality Leverages Voice of Customer to Help Customers Better their Lives; Wins CX Team of the Year – Consumer Electronics Net
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United statesUnited kingdomSouth africaCity ofMaro itojeJos buttlerHeather knightEllie simmondsTammy lowthJonny wilkinsonJoe rootTracey nevilleJessica ennis hillMedallia incServices seniorHead of customer research

Medallia: Vitality Leverages Voice of Customer to Help Customers Better their Lives; Wins CX Team of the Year

Uses Medallia Experience Cloud to collect, monitor and analyse more than 160,000 digital survey responses; car insurance business saw positive resolution increase by 53 percent in less than a year

United statesUnited kingdomSouth africaCity ofMaro itojeJos buttlerHeather knightEllie simmondsTammy lowthJonny wilkinsonJoe rootJenny zehentnerTracey nevilleJessica ennis hillMedallia incServices senior

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