>> a summary shows bates had almost 300 hours of training since 2008 but sheriff stanley glanz said he didn't have all his gun certification records. the up instructor no longer work there is. >> we can't find the records she supposedly turned in. >> reporter: bates flatly denied the report citing multiple sources that supervisors were forced to falsify some of his training records. a spokesman for the sheriff's office told nbc news he believes the training records are true and correct. >> law enforcement that is engrained into him. >> reporter: bates' family says he's the grandfather of six who survived cancer and donated thousands of dollars of equipment to the sheriff's office. >> he made his money working hard. he wants to give back to help people. is that wrong? >> reporter: again, the family of eric harris released a statement. we remain vigilant in spokeeaking