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a summary shows bates had almost 300 hours of training since 2008 but sheriff stanley glanz said he didn t have all his gun certification records. the up instructor no longer work there is. we can t find the records she supposedly turned in. reporter: bates flatly denied the report citing multiple sources that supervisors were forced to falsify some of his training records. a spokesman for the sheriff s office told nbc news he believes the training records are true and correct. law enforcement that is engrained into him. reporter: bates family says he s the grandfather of six who survived cancer and donated thousands of dollars of equipment to the sheriff s office. he made his money working hard. he wants to give back to help people. is that wrong? reporter: again, the family of eric harris released a statement. we remain vigilant in spokeeaking ....