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Bots with feelings: Study explores deploying AI chatbots with emotions in customer service

As online retailers increasingly use artificial intelligence chatbots to streamline customer service tasks and replace their human counterparts, new research from the University of South Florida examines how emotion-expressing AI chatbots can impact customer service. ....

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Study explores how emotion-expressing AI chatbots can impact customer service

A new study has explored that online retailers increasingly use artificial intelligence chatbots to streamline customer service tasks and replace their human counterparts. ....

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