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Chatbots Bring Cheer, Not Necessarily Better Service

Chatbots Bring Cheer, Not Necessarily Better Service
miragenews.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from miragenews.com Daily Mail and Mail on Sunday newspapers.

South Korea , Zhan Zhang , Stevena Denning Professor In Technology Management , Information Systems Research , Georgia Institute , Scheller College , With Feelings , Express Positive Emotion , Information Systems ,

Cheerful chatbots don't necessarily improve customer service

Cheerful chatbots don't necessarily improve customer service
scienceblog.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from scienceblog.com Daily Mail and Mail on Sunday newspapers.

South Korea , Zhan Zhang , Scheller College Of Business , Stevena Denning Professor In Technology Management , Information Systems Research , Georgia Institute Of Technology , Georgia Institute , Scheller College , With Feelings , Express Positive Emotion , Information Systems ,

Cheerful Chatbots Don't Necessarily Improve Customer Service

Cheerful Chatbots Don't Necessarily Improve Customer Service
miragenews.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from miragenews.com Daily Mail and Mail on Sunday newspapers.

South Korea , Zhan Zhang , Stevena Denning Professor In Technology Management , Information Systems Research , Georgia Institute , Scheller College , With Feelings , Express Positive Emotion , Information Systems ,

Artificial Intelligence Chatbots to Streamline Customer Service Tasks

A new study performed at the University of South Florida analyzes how emotion-expressing AI chatbots have the potential to impact customer service. This comes as online retailers make greater use of artificial intelligence chatbots to simplify customer service tasks and substitute their human counterparts. ....

United States , Zhan Zhang , Elizabeth Han , Skyla Baily , University Of South Florida , Scheller College Of Business , University Of Texas At Dallas , Information System Research , Information Systems Research , Georgia Institute Of Technology , School Of Information Systems , Muma College Of Business , Servion Global Solutions , Study Co , Mcgill University , South Florida , Study Co Author , Associate Professor , Information Systems , Muma College , Global Industry , Global Solutions , Scheller College , Georgia Institute , Express Positive Emotion , Information System ,

Bots with feelings: Study explores deploying AI chatbots with emotions in customer service

As online retailers increasingly use artificial intelligence chatbots to streamline customer service tasks and replace their human counterparts, new research from the University of South Florida examines how emotion-expressing AI chatbots can impact customer service. ....

United States , Zhan Zhang , Elizabeth Han , University Of South Florida , Scheller College Of Business , University Of Texas At Dallas , Information Systems Research , Georgia Institute Of Technology , School Of Information Systems , Muma College Of Business , Servion Global Solutions , Mcgill University , South Florida , Denny Yin , Information Systems , Muma College , Express Positive Emotion , Global Industry Analysts , Global Solutions , Scheller College , Georgia Institute ,