Emma Okonji
Facebook and Ajua have signed an agreement to automate commercial interactions and customer support for businesses through WhatsApp.
Ajua, an Integrated Customer Experience Company, becomes the second company in Africa to sign such deals that are directly partnered and integrated with Facebook.
Facebook is currently facilitating the growth of entire economies in Africa through WhatsApp. There has been an upsurge of businesses on the continent taking advantage of the platform to sell goods and provide services. This has created a growing need for social media-based customer support to drive a holistic shopping experience.
Ajua’s Janja platform enables automated customer support, borderless banking, and payments across apps and social media platforms. The platform aims to change how people shop and engage with customers by making the process quick, easy, and painless.
T&T Chamber has new Board of Directors cnc3.co.tt - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from cnc3.co.tt Daily Mail and Mail on Sunday newspapers.
Ajua, Africa’s first integrated customer experience company, has made new additions to its leadership team as the growth stage company moves to scale and expand its operations. Ajua today announced that Martin Mirero will be joining the company as Chief Technology Officer (CTO). In this role, he will lead the development of Ajua’s advanced technologies and drive the infrastructure growth of the company.
Martin is a seasoned ICT professional with over 15 years’ experience in mid and executive-level ICT leadership. He has leveraged his expertise as a technology expert to connect people, processes and information technology to create business and consumer solutions that add value and drive positive change for organizations, in both the private and public sectors.