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Letters: Having to work from home is bad for employees and customers too


Credit: Joe Giddens /PA
SIR – There may be benefits to both employers and employees of spending fewer days in the office (report, May 11), but what about customers?
I have had odd phone calls with people working from home. One had to put me on hold to deal with her dog, which was barking so loudly we couldn’t hear each other. A second apologised for the crunching noises, explaining he was eating toast while finding my details on the computer. A third failed to make promised return calls and couldn’t understand simple details – the slurred speech was what really concerned me. ....

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Fake it till you make it: the IRA's go-between who massaged messages to secure peace


 
In June 1972 British secretary of state for Northern Ireland William Whitelaw told Cabinet colleagues that, after three years of conflict and almost 400 deaths, ‘it was inescapable that some understanding would have to be reached with the “Provisional” IRA; no solution seemed possible unless their point of view were represented’.
The IRA leadership too apprehended from an early stage that the conflict could only be ended by a negotiated compromise; in 1975 key intermediary Brendan Duddy told his interlocutor from Britain’s Secret Intelligence Service (MI6) “[IRA] policy was directed initially to the military defeat of the English, but it became immediately apparent that this was impossible. More slowly it became apparent that the British Army couldn’t militarily defeat the Provos. From the time that they accepted that, Provo violence was aimed at producing a negotiating situation.” ....

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Will UK security agencies learn lessons from their coll...


Colonial powers carved up land between them, dividing age-old settlements, tribes and indigenous peoples. A map of Africa can tell us that. Other maps show boundaries, the result of partitions by Britain that remain a cause of violent conflict in the Middle East, Asia and the United Kingdom.
This year, 3 May marks the centenary of the creation of Northern Ireland, made up of six of Ulster’s nine counties (widely but wrongly referred to as “The Province”). It is not a time for celebration, even by Unionists, who support the UK. 
Two books have now been added to the voluminous library devoted to this troubled land. One considers its uncertain future, the other how it became the killing field for the Irish Republican Army (IRA), “loyalist’ paramilitary groups, the British army, and the Royal Ulster Constabulary (RUC the Northern Irish police force), aided and abetted by Britain’s domestic security agency, MI5. ....

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