Credit: Joe Giddens /PA SIR – There may be benefits to both employers and employees of spending fewer days in the office (report, May 11), but what about customers? I have had odd phone calls with people working from home. One had to put me on hold to deal with her dog, which was barking so loudly we couldn’t hear each other. A second apologised for the crunching noises, explaining he was eating toast while finding my details on the computer. A third failed to make promised return calls and couldn’t understand simple details – the slurred speech was what really concerned me.