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UPMC Health Plan Launches Virtual Concierge for Amazon Alexa, Google Assistant Devices What You Should Know: – UPMC Health Plan announced today the launch of a Virtual Concierge that will assist commercial plan members with some of their most frequently asked questions related to their benefits and coverage and how to access care and services. – The Virtual Concierge is available 24/7 to provide audible responses and can even send helpful links via messages. – The Virtual Concierge tools directly reflect input from UPMC Health Plan members. In a Health Plan-conducted study, 40 percent of insured Pennsylvanians surveyed reported that a “smart speaker” voice assistant resource would help them and make benefits easier to understand.

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