UPMC Health Plan Launches Virtual Concierge for Amazon Alexa, Google Assistant Devices
What You Should Know:
– UPMC Health Plan announced today the launch of a Virtual Concierge that will assist commercial plan members with some of their most frequently asked questions related to their benefits and coverage and how to access care and services.
– The Virtual Concierge is available 24/7 to provide audible responses and can even send helpful links via messages.
– The Virtual Concierge tools directly reflect input from UPMC Health Plan members. In a Health Plan-conducted study, 40 percent of insured Pennsylvanians surveyed reported that a “smart speaker” voice assistant resource would help them and make benefits easier to understand.