UPMC Health Plan members can now ask Amazon Alexa or Google Assistant devices for answers about insurance coverage or to order a new ID card. The insurer launched a new virtual concierge feature that will assist commercial plan members with some of their most frequently asked questions related to their benefits and coverage.
UPMC Health Plan Launches Virtual Concierge for Amazon Alexa, Google Assistant Devices
What You Should Know:
– UPMC Health Plan announced today the launch of a Virtual Concierge that will assist commercial plan members with some of their most frequently asked questions related to their benefits and coverage and how to access care and services.
– The Virtual Concierge is available 24/7 to provide audible responses and can even send helpful links via messages.
– The Virtual Concierge tools directly reflect input from UPMC Health Plan members. In a Health Plan-conducted study, 40 percent of insured Pennsylvanians surveyed reported that a “smart speaker” voice assistant resource would help them and make benefits easier to understand.