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++ The Musengezi family’s experience shows how Covid chaos has laid bare the limited, complex rights of air passengers who book through an agent rather than directly with an operator. Under the EU Denied Boarding regulation, now part of UK law, carriers are required to refund within seven days. But flight-only bookings through an agent depend on its contract terms. DWT’s state: “Refunds can take anywhere between two and six weeks and in some extra-ordinary circumstances up to six months.” Sidwell says the company told him his refund may have been processed but not to them and they were waiting for a third-party supplier to do this. ....
++ Redress via their credit card providers also fell by the wayside as by this time they were over the 120-day time limit to start a claims process. It’s estimated more than two million UK travellers are still waiting for flight refunds. These are due within seven days if they fly from the UK or an EU country or with a UK or EU-based operator that cancels. Crusader tackled Kiwi which responded quickly confirming it had now passed on the Norwegian Air refund although it was still waiting for other airlines to stump up. It then refunded the couple in full within days. ....
++ Approved by the City regulator the Financial Conduct Authority (FCA), he enjoyed a playboy lifestyle spending the £4million he stole, which included people’s life savings and pension nest eggs, on gambling, Russian prostitutes and luxury holidays. Convicted of fraud in 2018 he is now serving eight years in prison and last year the FCA struck him off. Victims are demanding compensation after being cheated of their savings by a crooked adviser (Image: Getty ) He worked for Abacus Associates for five years from 2013 and made a point of befriending clients then abusing their trust. They ranged from the older and more vulnerable to public service professionals such as teachers and NHS workers. Some, feeling humiliated and traumatised, have carried the burden alone and not confided in their families. ....
A husband saw red after a bouquet of roses - a St Valentine s Day gift for his wife - arrived but was far from the dewy love token he had expected. The state of the crimson blossoms left the two very blue. ....
++; “I get positive responses when I call Hansons, but nothing comes of them,” the engineer first explained. “I understand Covid creates difficulties so I agreed initially for Hansons to try to find them. But that hasn’t happened and I’ve not heard.” As Brian asked Crusader for help, Hansons then found the boxes and offered to return them. “But I’ve waited so long I don’t need them now and keep asking for a refund,” he reasoned as his dispute turned into a beef about value. Boxed in: customer was determined not to lose out (Image: Getty) Unhappy with a subsequent offer of £40 he also rejected the suggestion he had not asked for the boxes to be returned and cited the labelling proof. His meticulous record-keeping made all the difference and we asked Hansons if it could reconsider. ....