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Prague Airport Wins Title of Best European Airport Based on Customer Satisfaction 2 minute read Prague Airport has received the 2020 Airport Service Quality Award, presented annually by the Airports Council International (ACI) to the best airports with the highest provable level of customer satisfaction with the services provided. Prague Airport has thus received the award in the category of 15 – 25 million handled passengers for the third time with the airports in Helsinki and St. Petersburg recognised in the same category. “For the third consecutive year, we have received the best feedback from passengers passing through the gates of our airport. The awards confirm that we can ensure the high quality of our services long-term regardless of the level of traffic. The first two awards were won during times of intense growth. The 2020 award shows us that not even the crisis associated with the spread of COVID-19 can prevent us from keeping our set high customer ....
Posted Prague, 3 March 2021 Prague Airport has received the 2020 Airport Service Quality Award, presented annually by the Airports Council International (ACI) to the best airports with the highest provable level of customer satisfaction with the services provided. Prague Airport has thus received the award in the category of 15 – 25 million handled passengers for the third time with the airports in Helsinki and St. Petersburg recognised in the same category. “For the third consecutive year, we have received the best feedback from passengers passing through the gates of our airport. The awards confirm that we can ensure the high quality of our services long-term regardless of the level of traffic. The first two awards were won during the times of intense growth. The 2020 award shows us that not even the crisis associated with the spread of COVID-19 can prevent us from keeping our set high customer experience standards. Last year, we focused on implementing a number ....
Prague Airport handled nearly 3.7 million passengers in 2020 January 20, 2021 Throughout the course of 2020, a total of 3,665,871 passengers passed through the gates of Václav Havel Airport Prague. The operation of the airport was unprecedented due to the COVID-19 pandemic, in particular the related restrictions on travel and the worldwide decline in demand for flying. As a result, 79% fewer passengers were handled in Prague compared to 2019. In January and February 2020, there were direct flights serviced from Prague to a total of 111 destinations around the world. In the following months, the offer was limited and continued changing based on the epidemiological situation. Passengers were offered flights to up to 87 destinations on an ongoing basis. Last year, the routes to the United Kingdom were, traditionally, the most popular, with the greatest number of passengers flying to/from London. The airport is ready to resume its operations this year and continues to fo ....