Prague Airport Wins Title of Best European Airport Based on Customer Satisfaction 2 minute read Prague Airport has received the 2020 Airport Service Quality Award, presented annually by the Airports Council International (ACI) to the best airports with the highest provable level of customer satisfaction with the services provided. Prague Airport has thus received the award in the category of 15 – 25 million handled passengers for the third time with the airports in Helsinki and St. Petersburg recognised in the same category. “For the third consecutive year, we have received the best feedback from passengers passing through the gates of our airport. The awards confirm that we can ensure the high quality of our services long-term regardless of the level of traffic. The first two awards were won during times of intense growth. The 2020 award shows us that not even the crisis associated with the spread of COVID-19 can prevent us from keeping our set high customer experience standards. Last year, we focused on implementing a number of protective measures with the goal of protecting the health of both passengers and employees,”