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By Kate Weber on Apr 28, 2021 12:15PM Can block cards through banking apps, not just by calling the bank. Westpac has implemented real-time digital gambling blocks for its customers which allows users to stop transactions and restrict their spending. Customers can apply a digital stop to their credit or debit cards, where the transaction is processed through Mastercard, as well as to Altitude and Amplify Business cards. The new feature builds on Westpac’s existing service where customers can request the block to be applied by calling the bank s customer care team. The bank found customers are increasing turning to digital solutions for banking tasks and that adding the feature to online and mobile platforms will provide customers with more flexibility to access the blocking functions as needed. ....
PHOTO: Reynier Carl Call-center employees have rightfully been heralded as the superheroes of customer experience, working away from the spotlight and rarely receiving the recognition they deserve. As the first human point of contact many customers will have, call center employees must balance a number of skills to bring each contact to a successful resolution. While experts agree empathy is one of those key skills, they identified five other skills as essential for customer representatives to be effective. 1. Aptitude for Communications âContact center agents are the face of the organization,â said Odette de Beer, co-founder of Amplify Business Coaching. Therefore, well-rounded communications skills are a must for agents, including: ....