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NorthEast Comic Con back with NRBQ, Amazing Kreskin and Billy West

NorthEast Comic Con back with NRBQ, Amazing Kreskin and Billy West
metrowestdailynews.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from metrowestdailynews.com Daily Mail and Mail on Sunday newspapers.

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The Dents Are Back And Ready To Rock

The Dents Are Back And Ready To Rock
wbur.org - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from wbur.org Daily Mail and Mail on Sunday newspapers.

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5 Skills Every Call Center Employee Needs

PHOTO:
Reynier Carl
Call-center employees have rightfully been heralded as the superheroes of customer experience, working away from the spotlight and rarely receiving the recognition they deserve. As the first human point of contact many customers will have, call center employees must balance a number of skills to bring each contact to a successful resolution.
While experts agree empathy is one of those key skills, they identified five other skills as essential for customer representatives to be effective.
1. Aptitude for Communications
âContact center agents are the face of the organization,â said Odette de Beer, co-founder of Amplify Business Coaching. Therefore, well-rounded communications skills are a must for agents, including: ....

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Annual Vomitorium goes streaming as a benefit for Cafe Nine employees

Dean Falcone’s 24th Annual Vomitorium holiday variety show, featuring musicians “overcooking perfectly good songs,” normally takes place at Cafe Nine in New Haven but is happening virtually this year. In association with NHDocs: the New Haven Documentary Film Festival, it will stream from this Friday, Dec. 18 at 6 p.m. through Dec. 26 at 11:45 p.m., paired with a screening of “a truly delightful documentary,” “North Pole, NY.” All proceeds benefit the Cafe Nine employee tip jar. For tickets, go to www.NHdocsTix.com.
Contributed photo / Dean Falcone / ....

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