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IT News Online - Hiver Announces a Suite of Productivity Features to take on Traditional Customer Service Helpdesks

Hiver Announces a Suite of Productivity Features to take on Traditional Customer Service Helpdesks
NewsVoir
2020-12-18
Hiver has announced the launch of a slew of productivity features, including new Automations, Workload Distribution, and an all-new Mobile App. Hiver is the only helpdesk in the market that operates out of Gmail and boasts of such powerful functionalities.
Talking about the launch,
Niraj Ranjan, the CEO, and Co-founder of Hiver, said,
We shifted our focus from the shared inbox market to the customer service helpdesk market earlier this year, and weve seen an overwhelmingly positive response. Our mission is to keep customer conversations as natural as possible by enabling customer-facing teams to use Gmail as a helpdesk. In a short period, weve built three significant functionalities, reinforcing our commitment towards our customers and the market. ....

Niraj Ranjan , Harvard University , Traditional Customer Service Helpdesks , Hiver Announces , Productivity Features , Traditional Customer Service , Workload Distribution , நிராஜ் ரஞ்சன் , ஹார்வர்ட் பல்கலைக்கழகம் , ப்ரோடுக்டிவிடீ அம்சங்கள் , பாரம்பரிய வாடிக்கையாளர் சேவை ,

COVID Reshapes Traditional Customer Service as Contact Center Traffic Surges and Consumers Voice Frustration

COVID Reshapes Traditional Customer Service as Contact Center Traffic Surges and Consumers Voice Frustration
Uniphore, an early leader in Conversational Service Automation (CSA), today announced results from its latest
COVID-era survey that underscores how challenges facing customer service centers are resulting in increased consumer frustration and missed opportunities for brands to build trust and loyalty. The report also shows consumer acceptance for new technology that can help call center agents and better serve the immediate needs of the customer.
Call centers and customer experiences are a bellwether for consumer confidence and have become increasingly critical during the pandemic as an opportunity to build customer connections. The survey shows that 59 percent of consumers are likely to recommend a company based on a positive contact center experience, which is more important now than ever. Customers are increasingly making decisions based on their experience ....

United States , Umesh Sachdev , Conversational Service Automation , Traditional Customer Service , Contact Center Traffic Surges , Consumers Voice , Conversational Service , With Conversational Service Automation , ஒன்றுபட்டது மாநிலங்களில் , உமேஷ் சச்ச்தேவ் , உரையாடல் சேவை ஆட்டோமேஷன் , பாரம்பரிய வாடிக்கையாளர் சேவை , தொடர்பு மையம் போக்குவரத்து சர்ஜ்கள் , நுகர்வோர் குரல் , உரையாடல் சேவை , உடன் உரையாடல் சேவை ஆட்டோமேஷன் ,