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Uniphore Survey Reveals Challenges Singaporeans Face with Increased Video Meetings

Uniphore Survey Reveals Challenges Singaporeans Face with Increased Video Meetings
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Uniphore Raises $140 Million in Series D Funding as Demand Skyrockets for Enterprise AI and Automation Solutions

Uniphore Raises $140 Million in Series D Funding as Demand Skyrockets for Enterprise AI and Automation Solutions
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Uniphore Unveils Technologies to Strengthen Both ...

Uniphore Unveils Technologies to Strengthen Both Agent and Customer Experiences in the Contact Center
New RPA and Agent Security Solutions Set a New Standard for Customer Service Amid Era of Remote Work and High Customer Expectation
PALO ALTO, Calif., Jan. 28, 2021 Uniphore, an early leader in Conversational Service Automation (CSA), today announced the addition of its new U-Trust portfolio and U-Assist Assurance solution to its portfolio. With these new solutions, Uniphore customers will be better able to support call center agents and operations, while building trust with consumers and delivering a better overall customer experience.
Uniphore’s new solutions are focused on improving and optimizing contact center interactions from start to finish, strengthening the connection between front-end customer experience and backend fulfillment through Robotic Process Automation (RPA) and improving contact center security through agent verification and data security. ....

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Uniphore Acquires Emotion Research Lab and Adds Video AI Capabilities to Its Innovation Portfolio

Press release content from Business Wire. The AP news staff was not involved in its creation.
Uniphore Acquires Emotion Research Lab and Adds Video AI Capabilities to Its Innovation Portfolio
January 21, 2021 GMT
SINGAPORE & PALO ALTO, Calif. & VALENCIA, Spain (BUSINESS WIRE) Jan 21, 2021
Uniphore, an early leader in Conversational Service Automation (CSA), today announced the acquisition of Emotion Research Lab, a cutting-edge video and emotion AI company. Emotion Research Lab is a leading software developer that uses AI and machine learning, to identify emotion and engagement levels in real-time over video-based interactions.
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When combined with Uniphore’s CSA solutions, which understands, analyzes, and automates voice conversations in real-time, Emotion Research Lab’s extensive video-focused AI capabilities will deliver entirely new applications and experiences across the enterprise. Combining voice and video AI with automation and mach ....

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COVID Reshapes Traditional Customer Service as Contact Center Traffic Surges and Consumers Voice Frustration

COVID Reshapes Traditional Customer Service as Contact Center Traffic Surges and Consumers Voice Frustration
Uniphore, an early leader in Conversational Service Automation (CSA), today announced results from its latest
COVID-era survey that underscores how challenges facing customer service centers are resulting in increased consumer frustration and missed opportunities for brands to build trust and loyalty. The report also shows consumer acceptance for new technology that can help call center agents and better serve the immediate needs of the customer.
Call centers and customer experiences are a bellwether for consumer confidence and have become increasingly critical during the pandemic as an opportunity to build customer connections. The survey shows that 59 percent of consumers are likely to recommend a company based on a positive contact center experience, which is more important now than ever. Customers are increasingly making decisions based on their experience ....

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