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How To Tame the Martech Chaos, a CX Decoded Podcast


It s likely most marketers haven t uttered these words in a while: I don t have enough marketing technology. According to a Progress Software report last fall, marketers use an average of 120 marketing technology tools.
Scott Brinker s most recent Martech Supergraphic lists around 8,000 marketing technology tools. That same research began in 2011 with 150 tools. Fun as it is to crunch the martech numbers, marketers are the ones that need to tame all the chaos and ensure these tools are supporting business objectives and strong marketing outcomes. What s the right toolset? Should we have a marketing cloud at the center of our martech stack? Should we build with a best-of-breed approach? Should we build our own stack? ....

United States , Dom Nicastro , Scott Brinker , Dominic Nicastro , Anita Brearton , Simpler Media Group , Progress Software , Martech Supergraphic , Rich Hein , Simpler Media , Brinker Martech Supergraphic , One Month Later , Customer Experience , Marketing Technology , ஒன்றுபட்டது மாநிலங்களில் , டோம் நிகாஸ்ட்ரோ , ஸ்காட் பிரிங்கர் , எளிமையானது மீடியா குழு , ப்ரோக்ரெஸ் மென்பொருள் , பணக்கார ஹெய்ன் , எளிமையானது மீடியா , ஒன்று மாதம் பின்னர் , வாடிக்கையாளர் அனுபவம் , சந்தைப்படுத்தல் தொழில்நுட்பம் ,

Ald. Moore running for secretary of state, vows to put ads on license plates


Screen Image from Campaign Video
Ald. David Moore (17th) has jumped into the race for Illinois secretary of state, making him the fifth Democrat to announce a bid to succeed longtime incumbent Jesse White.
The South Side alderman pledged to put White’s name on new youth centers at driver’s license facilities and advertising on license plates.
“All across this state, I will work hard for those who have felt that they’ve been marginalized because they are not connected, or do not have a big family name, or who do not have the right level of income,” Moore said at his campaign kick-off over the weekend. ....

United States , Tinley Park , Alan Dixon , George Ryan , Alexi Giannoulias , David Moore , Brian Jackson , Jesse White , Michael Hastings , Mark Kirk , Jim Edgar , Pat Dowell , Hein Sun , City Council , Illinois University In Macomb On , Us Senate , Us Senate Brian Kersey Getty Images , South Side , Western Illinois University , Lake Shore Drive , Jean Baptiste Point Dusable , Clerk Anna Valencia , City Clerk Anna Valencia , Rich Hein , Treasurer Alexi Giannoulias , Republican Mark Kirk ,

CX Decoded Podcast With Shep Hyken: Building Customer Trust in Unprecedented Times


All relationships are built on trust whether you re talking about the people you meet in the course of your life or the brands and the relationships they build with their customers. In fact, according to data from Edelman in 2019 prior to the pandemic, 81% of customers buy based on trust.
Having consumers trust your brand has always been an important factor in customer experience success, but the past 15 months has definitely amplified things. In fact, Experian’s global research from July 2020 showed that 52% of customers who felt that businesses treated them fairly during the pandemic plan to give those companies more of their business. ....

United States , Dom Nicastro , Building Customer Trust With Guest Shep Hyken , Rich Hein , Shep Hyken , North America , ஒன்றுபட்டது மாநிலங்களில் , டோம் நிகாஸ்ட்ரோ , பணக்கார ஹெய்ன் , வடக்கு அமெரிக்கா ,

Comptroller: Illinois bill backlog that once climbed to $16.7B now manageable at $3.5B


BEN SZALINSKI
The State Journal-Register
Illinois Comptroller Susana Mendoza announced this week the state has paid down its bill backlog to a manageable level.
This is a remarkable day that I have been working toward since I took office in December 2016 amid the budget impasse when the previous administration was paying nursing homes and hospice centers up to a year late and they let the backlog climb to $16.7 billion, Mendoza said Wednesday.
Illinois went without a budget for over two years between July 2015 and August 2017 as legislators and former Republican Gov. Bruce Rauner waged a heated battle over the state s financial problems. During that time, the state s bills continued to add up. While no funds were appropriated, the comptroller was still required by law to pay local governments, pensions and debts. ....

United States , Adam Schuster , Bruce Rauner , Susana Mendoza , Illinois Policy Institute , City Club Of Chicago , Illinois State Comptroller Susana Mendoza , City Club , Rich Hein , Sun Times , Comptroller Susana Mendoza , Illinois Policy , Debt Transparency Act , ஒன்றுபட்டது மாநிலங்களில் , பண்படாமனித இயல்பு ஸ்கஸ்டர் , காயங்கள் றௌஊனேர் , சுசானா மெண்டோசா , இல்லினாய்ஸ் பாலிஸீ நிறுவனம் , நகரம் சங்கம் ஆஃப் சிகாகோ , இல்லினாய்ஸ் நிலை கம்ப்ரோலர் சுசானா மெண்டோசா , நகரம் சங்கம் , பணக்கார ஹெய்ன் , சூரியன் முறை , கம்ப்ரோலர் சுசானா மெண்டோசா , இல்லினாய்ஸ் பாலிஸீ , கடன் வெளிப்படைத்தன்மை நாடகம் ,