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5 dos and don'ts to secure customer loyalty - Bluegrass Digital

If customers aren’t engaging with your loyalty programme, it’s time to change your approach. Here are a few simple things you can do to boost customer loyalty, today. ....

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Will AI save us from customer-service hell?

Lifelike chatbots are coming. And call-centre workers are first in line | 1843 magazine ....

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Blues winning streak has fans dreaming of 2019

The Blues 2023–2024 season has been nothing short of a rollercoaster. ....

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Highlights from the 8th Customer Experience Summit by CCAM

The 8th Customer Experience Summit, hosted by the Contact Centre Association of Malaysia (CCAM) was held on the 29th and 30th of November 2023. This event was officiated by The Honourable Minister of Digital and Communications, Y.B. Fahmi Fadzil, and was attended by almost 600 delegates from the Southeast Asian Region. ....

Hong Kong , Simon Kriss , Manpreet Singh , Syarif Lee , Scott Friedman , Shreekant Vijaykar , Manoj Menon , Michelle Liew , Yb Fahmi Fadzil , Nienke Bloem , Vigneswaran Sivalingam , Lau Yin May Of Malaysia Aviation Group , Contact Centre Association Malaysia , Contact Centre Association Of Malaysia , Contact Centre Asia Pacific Regional Gathering , Artificial Intelligence , Shep Hyken , Lau Yin May , Malaysia Aviation Group , Zoho Desk , Transformation Accelerated , Contact Centre Asia Pacific , Regional Gathering , Centre Association Malaysia , Centre Association , Customer Experience ,

A waste of good talent: Midlife women are revolting against organizations

In a sense, this is an echo of what they were feeling when two decades earlier in their life they – and their organization – struggled with how to handle them having children ....

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