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Are Knowledge Management and Organizational Intelligence Different?


PHOTO:
Edward Howell | unsplash
Peggy Winton, president of AIIM and an old friend, recently asked which term people preferred: knowledge management or organizational intelligence.
Organizational intelligence is a relatively new phrase introduced by Microsoft. In a white paper on content services from last year titled, Growing Organizational Intelligence with Knowledge and Content in Microsoft 365, Microsoft stated its investments in content services will help with:  “How that collective knowledge within an organization is accessed, shared, and matured ..
With Project Cortex and now Microsoft Viva, the term knowledge management has seen a resurgence within Microsoft marketing literature. AIIM has also shared quite a few posts on KM, but its recent release of an ebook developed in partnership with Microsoft is important in our current context: Building Organizational Intelligence with Connected Thinking (pdf). ....

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The Intersection of Big Data and KM: An Update for 2021


PHOTO:
Jin xc | unsplash
This week a person I never met contacted me on Twitter to ask if I had done any further research on the integration of two subjects — big data and knowledge management — based on a 5-1/2-year-old article I wrote on the subject.
I had to admit I had not really done much more research on the topic. At the time I was director of knowledge management for the very large legal and compliance group of one of Canada’s largest banks, so I wrote it from the KM point of view. Since then, I moved to another bank as product manager for enterprise search, and now I am one year and nine months into my director of product management role at a SaaS information management vendor. Oh, yeah, and we had a global pandemic .. ....

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Looking Forward to the Digital Workplace in 2021


Collaboration platforms (e.g. Teams or Slack).
As you can see, this is quite a short list for a specific example. Many of you who may feel as if you re drowning in tool options may likely read that list and wish yours was that short!
So the digital workplace can be a broad, expansive and complex environment, well beyond the idea of an intranet site with some linked applications.
No-Code Tools and the Digital Workplace
One place where we may see some continuous evolution this year, helping to move the needle on improving productivity is the continued acceptance of no-code or low-code development platforms and the idea of the business user as “citizen developer.” My column last October covered, The Risks and Rewards of the Citizen Developer Approach. If we follow the approaches described in that article to mitigate risks, no-code platforms can bring great potential to the workplace, allowing business subject matter experts to develop business logic to im ....

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