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COVID-19 dominated our lives in 2020

COVID-19 dominated our lives in 2020
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Jiffy Trip Freshens Up Its Foodservice Program With Fresh Ideas

Managing Editor ALEXANDRIA, Va. No two convenience store dayparts are alike. As traditional daypart hours and product bestsellers constantly evolve alongside the needs of consumers, retailers should be prepared to introduce fresh ideas into their foodservice programs and target customers outside the customary dayparts. During the Understanding Dayparts & Optimizing Each Hour of the Day education session held as part of the NACS Crack the Code Experience, Jiffy Trip Chief Operating Officer Alex Williams discussed how the Cherokee, Okla.-based chain of 28 c-stores across northern Oklahoma embraced outside-the-box thinking and identified opportunities and new ideas for testing or implementation in its foodservice business. 

Weighing the Pros & Cons of Offering Third-Party Delivery

Managing Editor ALEXANDRIA, Va. Earlier this year, the challenges of stay-at-home orders accelerated the demand for omnichannel experiences. From mobile ordering to delivery to curbside pickup and personal shopping services, convenience stores quickly adapted their stores and technology to get products to customers in frictionless and contactless ways. During the Driven to Delivery education session as part of the NACS Crack the Code Experience, speakers discussed a test-and-learn approach, and what retailers should consider to maintain a foothold in the digital commerce space. At the onset of the COVID-19 pandemic, consumer adoption of technology exploded. Two key indictors were smartphone usage and online search history. For consumers aged 18 to 49, smartphone usage peaked at 96 percent while in March, online searches for online ordering, pickup and delivery rose a whopping 200 percent.

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