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Corresp., MLO, Ops Jobs; Retention, Servicing, Construction-to-Perm Products; Fraud Report; CFPB, Compliance, and Legal Shifts


Corresp., MLO, Ops Jobs; Retention, Servicing, Construction-to-Perm Products; Fraud Report; CFPB, Compliance, and Legal Shifts
Apr 22 2021, 8:14AM
Not you, of course, but many other people in our biz are elderly. Sure you haven’t seen them in person in a year, but they’re there. Or they have elderly parents. Heck, is “elderly” a bad word now? Seriously, I hope everyone reading this has a long and fruitful life, and when I hit “elderly,” I hope that I’m put into this alternative living village. Speaking of lifestyles and renting, do you wonder where some of the potential inventory is going? How ‘bout to new neighborhoods that builders are building just for renters! Just like we’ve all seen salmon heading upstream into bears’ maws, and wonder how any of them make it upstream, many wonder how a house or subdivision reaches completion. Remodeling a bathroom? How long do you have to wait for a faucet? “The three main factors in ....

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Ops, MLO, AE, Compliance Jobs; HFA, URLA, Servicing Products; Upcoming Training and Events; Rates Stable, For Now


Ops, MLO, AE, Compliance Jobs; HFA, URLA, Servicing Products; Upcoming Training and Events; Rates Stable, For Now
Mar 15 2021, 8:25AM
Here we are at the Ides of March: only two weeks until the end of the 1st quarter! The time is flying by and time is precious. Last night I slept on the couch to cut down on my morning commute. It worked! Rates have moved higher in 2021, as certainly the pressure is on rates to move higher rather than lower given the expected end of the pandemic and the resulting economic benefits. Some MLOs are fretting, some are moving ahead with their business plan regardless of rates. In terms of salesmanship, there are some creative techniques out there. In terms of operations, STRATMOR’s current blog is, “Ops: Reducing Friction for the Borrower”. (Lest I forget, today’s audio version of the commentary, featuring an interview with Bill Shirreffs, Sr. Director of MSR Services & Sales Operations at MCT, is sponsored by ....

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New products, Fee Collection, Sales, VOE Tools; Events and Webinars: All This Week!


New products, Fee Collection, Sales, VOE Tools; Events and Webinars: All This Week!
Mar 2 2021, 7:10AM
As a kid, magic tricks are amazing because we think there is magic. As an adult, magics tricks are amazing because we know there is no magic. Lenders know that financing a home is not magic, done through sleight of hand. Quite the opposite. Getting a mortgage while you’re grabbing a cup of coffee is misleading, and MLOs bear the brunt of educating borrowers how much arduous work it takes to satisfy them. STRATMOR Group and CFI Group released annual report findings this week for their MortgageSAT Customer Experience Program. The industry’s largest benchmark, based on more than 263,000 surveys in 2020, showed wide swings in customer sentiment over the past twelve months due to pandemic-related factors like capacity strain, extended cycle times, fulfillment burnout, new hiring, and widespread adoption of the work-from-home model. For example, ....

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