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MLO Jobs; Customer Support, Servicing Products; Upcoming Webinars Cover Everything From Origination to Servicing

MLO Jobs; Customer Support, Servicing Products; Upcoming Webinars Cover Everything From Origination to Servicing
Apr 12 2021, 8:14AM
I received this over the weekend: “I just want to make enough money to live a life that doesn t include Microsoft Teams in my work life.” Many people in residential lending began their careers before Teams even existed, and I love it when I am listening to someone in their 60s or 70s talking about a lack of people in their 20s and 30s entering our biz. One could make the argument that people in their 60s or 70s are holding onto jobs that someone in their 30s wants or would be better at. But experience is important. Speaking of time and money, recall that it has already been four years since one of the biggest effects of the financial crisis rolling off: Those who had short sales and foreclosures in 2009-2010 reached the end of the 7 year no-mortgage period and became eligible to borrow again, in time for this h ....

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New products, Fee Collection, Sales, VOE Tools; Events and Webinars: All This Week!

New products, Fee Collection, Sales, VOE Tools; Events and Webinars: All This Week!
Mar 2 2021, 7:10AM
As a kid, magic tricks are amazing because we think there is magic. As an adult, magics tricks are amazing because we know there is no magic. Lenders know that financing a home is not magic, done through sleight of hand. Quite the opposite. Getting a mortgage while you’re grabbing a cup of coffee is misleading, and MLOs bear the brunt of educating borrowers how much arduous work it takes to satisfy them. STRATMOR Group and CFI Group released annual report findings this week for their MortgageSAT Customer Experience Program. The industry’s largest benchmark, based on more than 263,000 surveys in 2020, showed wide swings in customer sentiment over the past twelve months due to pandemic-related factors like capacity strain, extended cycle times, fulfillment burnout, new hiring, and widespread adoption of the work-from-home model. For example, ....

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Ops, MLO Jobs; Cap. Mkts., Valuation, Default, Fulfillment Tools; Technology and Processing Notes

Ops, MLO Jobs; Cap. Mkts., Valuation, Default, Fulfillment Tools; Technology and Processing Notes
Feb 25 2021, 8:03AM
As hope for a recovery drawing nearer helps push rates higher, Carol K. writes, “I hate it when people ask me what I do for fun because there is no classy way to say, ‘Binge drink.’” The approaching 1003 form mandatory changes may cause some people to turn to drink… Is it going to “March Madness” at your shop with the new URLA? (The commentary has plenty of URLA and processing notes below.) Plenty of lenders who are “farther along technology curves” than others seem to be hiring lots of developers to accommodate change like incorporating a new application. But AEs and MLOs need to be aware of and use digital tools that they already have. DU and LP, for example, are great tools and in nearly every lender. Heck, I hear a lot about senior management reminding staff about the benefits of correctly filling out forms: ....

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