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NICE CXone Wins UK National Innovation Award for Remote Management of Customer Interactions

Press release content from Business Wire. The AP news staff was not involved in its creation. ....

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NICE Introduces E-Request, an Automated Solution for Sharing 911 Evidence to Improve Efficiency and Meet Evidence Disclosure Deadlines

NICE Introduces E-Request, an Automated Solution for Sharing 911 Evidence to Improve Efficiency and Meet Evidence Disclosure Deadlines
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Due to Strong Demand, NICE Expands Investment in Japan, creating a New Customer Experience Standard with CXone

Press release content from Business Wire. The AP news staff was not involved in its creation.
Due to Strong Demand, NICE Expands Investment in Japan, creating a New Customer Experience Standard with CXone
May 12, 2021 GMT
HOBOKEN, N.J. (BUSINESS WIRE) May 12, 2021
NICE (Nasdaq: NICE) today announced the expansion of its operations in Japan, spearheading the launch of CXone. The industry’s leading Contact Center as a Service (CCaaS) platform, NICE CXone will be supported by a dedicated Japanese support and services team to assist customers with their transition to the cloud to address localization needs. Local cloud providers will be utilized to maintain in-country requirements and provide the highest standards in data security. ....

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NICE Provides Dial-in Details for Its First Quarter 2021 Results Teleconference

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NICE Real-Time Authentication Selected by VPBank to Safeguard Omnichannel Customer Interactions and Improve Experiences

Press release content from Business Wire. The AP news staff was not involved in its creation.
NICE Real-Time Authentication Selected by VPBank to Safeguard Omnichannel Customer Interactions and Improve Experiences
April 27, 2021 GMT
HOBOKEN, N.J. (BUSINESS WIRE) Apr 27, 2021
NICE (Nasdaq: NICE) today announced that Vietnam Prosperity Joint-Stock Commercial Bank (VPBank) has selected NICE Real-Time Authentication (RTA) to enhance call security, prevent fraud and improve customer experiences. VPBank’s adoption of NICE’s self-service authentication for its interactive voice response (IVR) services will simplify contact center call system management and increase IVR containment, resulting in a reduction of interaction volume to live agents. This will empower VPBank to authenticate up to 10,000 customers a day in the IVR as well as reduce average handle time (AHT) by 20-30 seconds, boosting customer experiences on live agent calls. ....

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