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Convirza Appoints New CTO to Accelerate Technology Innovation

Convirza Appoints New CTO to Accelerate Technology Innovation
hjnews.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from hjnews.com Daily Mail and Mail on Sunday newspapers.

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One Year Later: Rethinking Minnesota Nice - The Society Pages

One Year Later: Rethinking Minnesota Nice - The Society Pages
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Route Mobile Limited signs definitive agreement to acquire Phonon Communications Private Limited

Route Mobile Limited signs definitive agreement to acquire Phonon Communications Private Limited
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Driving business improvement with conversation analytics

Driving business improvement with conversation analytics
Conversation analytics has come a long way since its introduction. No longer is it constrained to the walls of traditional quality assurance.
It is important to consider how, when used correctly, your conversation analytics strategy can use your organisation’s objectives to transform legacy call centres into forward-looking value centres. While some behaviours become best practices for implementing an effective customer experience strategy, others can put your organisation at risk. With the right technology, companies can see what’s working and which areas of the business need improvement.
Leveraging conversation analytics on the wealth of customer interactions gives you a better understanding for how customers feel towards various aspects of your organisation it makes it easier to uncover and understand what matters most to customers and agents with data-supported confidence. ....

Driving Business Improvement , Conversation Analytics , உரையாடல் பகுப்பாய்வு ,