Employing 500 legal professionals worldwide, Vodafone has plenty of legal support. But its legal team is constantly honing how its services can best be delivered. The use of in-house service centres and alternative legal service providers (ALSPs) now plays a crucial role in its function.
Creating a seamless service is a key objective here, as is achieving cost savings. Wayne Spillett, head of legal – commercial operations, Group Legal, explains how this team works closely with their panel firms: “We challenge them to run our matters as efficiently as possible, including making use of low-cost centres and new technologies where possible.
“But we also partner with the lawyers in Vodafone’s shared services centres to bring them into our in-house legal family, a collaboration which has worked very well. In certain circumstances, it also makes sense for us to partner with ALSPs and our relationship with them has evolved over time,” he says.
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