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India sees improvement in online civility score in 2020: Microsoft study Microsoft s annual study Civility, Safety, and Interactions Online 2020 along with findings from its 2020 Digital Civility Index (DCI) indicated that India s score in online civility has improved to 68 in 2020 from 71 in 2019. Lower scores indicate more civility online. 0 claps Share on Fewer people in India experienced negative online interactions or encountered online risks in 2020 compared to the previous year, even though risk of hate speech grew during the year, according to a report by Microsoft. Microsoft s annual study Civility, Safety, and Interactions Online 2020, along with findings from its 2020 Digital Civility Index (DCI) indicated that India s score in online civility has improved to 68 in 2020 from 71 in 2019. Lower scores indicate more civility online. ....