Digilocker is an initiative under the Digital India programme by the government where citizens can get authentic documents/ certificate in digital format from original issuers of these certificates.
In order to promote the adoption of Digilocker in the insurance sector, the Authority advises all insurers to enable their IT systems to interact with Digilocker facility to enable policyholders to use Digilocker for preserving all their policy documents.
Digilocker will drive reduction in costs, elimination of customer complaints relating to non-delivery of policy copy, improved turnaround time of insurance services, faster claims processing and settlement
Updated Feb 12, 2021 | 17:30 IST
The IRDAI in a recent circular directed all insurance companies to issue digital insurance policies via the DigiLocker app. Soon all digital insurance policies to be issued via this app; details inside
New Delhi: Insurance sector regulator Insurance Regulatory Authority of India (IRDAI) in a circular dated February 9, 2021, advised all Insurance companies to issue digital insurance policies via the government s DigiLocker app.
This will lead to better customer experience with faster claims processing and settlement, reduction in disputes and reduction in fraud, said the Ministry of Electronics & Information Technology (MeITY) in a statement on Friday.
“In order to promote the adoption of Digilocker in the insurance sector, the Authority advises all insurers to enable their IT systems to interact with Digilocker facility to enable policyholders to use the app for preserving all their policy documents.