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“I hate computers, I just like solving problems,” David Paul said with a laugh. I’m the Director of the IT Service Desk at TRC (a Nexthink client), but the name of my department may need to change because that’s only one of the things we do. We also manage the system lifecycle and user lifecycle.
Throughout his career, Paul has identified with a quote he had on his desk in the 90s: IT exists for the company, the company doesn’t exist for IT. “Our CIO had everyone put up a sign at their desk with that saying, and I’ve always loved it because it encapsulated how I felt, and I’ve brought that with me all the way.” ....

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