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Unraveling The AI Double Standard – IT Business Net
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Stephen-marcinukNokiaWhat-if-toolAs AI is used more often for several purposes, issues of bias often injected unintentionally have become more apparent. On a broad level, bias tends to stereotype people. Customers should have useful and positive experiences with AI, but sometimes, these unexpected biases can sour that interaction, leaving customers feeling frustrated or marginalized. As customer service drives customer loyalty, and loyalty drives revenue, this can negatively impact the business as a whole.
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