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Genesys Cloud Surpasses $1 Billion ARR During Q1 Fiscal Year 24

/PRNewswire/ Genesys®, a global cloud leader in AI-powered experience orchestration, today announced that the Genesys Cloud CX™ platform has surpassed $1. ....

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Microsoft's contact centre takes on AWS and Google Cloud, armed with partners

New cloud-based Digital Contact Center offering combines AI capabilities with features of Microsoft applications including Dynamics 365, Teams, Power Platform, and Nuance. ....

Charles Lamanna , Vasupradha Srinivasan , Liz Miller , Digital Contact Center , Amazon Web Services , Contact Center , Constellation Research , Google Cloud , Power Platform , Dynamics Customer , Fortune Business , Amazon Cases , Amazon Connect , Amazon Web Services , Google Cloud ,

Microsoft's AI-powered contact center service takes on AWS, Google

The new cloud-based Digital Contact Center offering combines AI capabilities with features of Microsoft applications including Dynamics 365, Teams, Power Platform, and Nuance. ....

Charles Lamanna , Vasupradha Srinivasan , Liz Miller , Digital Contact Center , Amazon Web Services , Contact Center , Constellation Research , Power Platform , Dynamics Customer , Fortune Business , Amazon Cases , Amazon Connect , Google Cloud ,