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During this pandemic. We have taken staff within other units within h. R. We have five different areas that i mentioned and five different Business Units in h. R. We assigned them and put them in our return to work so we can provide better visibility and Better Customer Service to our employees. It was interesting to note that from march to october, during the covid19 shelterinplace, really intense period, they return to work team has respond to over 9000 emails from march to october. In october alone, have responded to 425 calls. For fy 19 and and 20 they responded to 5500. Thats is a staff of six people who done that. Its interesting, i heard lot about staffing and you mention that one of the things was the shortage in staffing. There has been and the team has been dedicated to make sure to try to provide enhanced customer service. One things that we have been comm ....
Role. Thank you, deborah. Members of the public may observe this teleconferencing meeting at sfgovtv and they may offer Public Comment by calling the phone number. Id like to welcome the members of the public and the staff for watching us live on sfgovtv. I also want to wish please call the roll. Before i begin, i will note for the record that due to a scheduling conflict, director tavares is not expected to join us. Directors, please respond. E. Forbes here. Supervisor haney here. M. Hursh here. B. Lipkin present. J. Tumlin here. Vice chair gee here. Chair sesay present. We have quorum. The next item is item 3, communications. Wed like to provide further instructions for the Public Comment process. To provide Public Comment, callers should dial into the number, 18552826330, and enter access code 126 698 0794. Then pound ....
Thank you, chairwoman brown. I now recognize mr. Gardner, you may proceed. Mr. Gardner thank you, chairman lipinsk lipinski, the Ranking Member, and thank you for the opportunity to testify today Service Transportation boards key role in enabling amtrak to effectively serve the nation. Strongly support the s. T. B. Needs ieve the board updated authority for Passenger Rail so we can achieve the ontime evels and erformance your constituents deserve. Ongress took amtrak on for the job. Common carrier obligations for assengers and the associated operating losses for passenger service, the freights agreed to whereverrak to operate and whenever it wanted over their lives. Trains with trak dispatching preference over freight and to empower what is the s. T. B. To ensure amtraks access to the rail network. 50 years since ....
We assigned them and put them in our return to work so we can provide better visibility and Better Customer Service to our employees. It was interesting to note that from march to october, during the covid19 shelterinplace, really intense period, they return to work team has respond to over 9000 emails from march to october. In october alone, have responded to 425 calls. For fy 19 and and 20 they responded to 5500. Thats is a staff of six people who done that. Its interesting, i heard lot about staffing and you mention that one of the things was the shortage in staffing. There has been and the team has been dedicated to make sure to try to provide enhanced customer service. One things that we have been committed is communicating. I hear lot about communicating, making sure there are updates. We sent over hundred emails about benefits and telecommuting, employees went to shelterinplace, what about their laptop, how did the ....
We have concerns about the accountability section of the plan. Specifically the lack of clarity around how feed paback will wor. Furthermore, we would like to see key indicators and metrics for successful implementation of the Racial Equity action plan shared at the beginning of each quarter with various Infinity Groups within the agency. Thank director borden for your comments. Sfmta executive team and our m. T. A. Board of directors on the implementation of the plan including proactive plan to report on key indicators and metrics as well as the opportunities to address challenges within the plan as they arrive. We know this is a draft. We might have to pivot. We want to make sure that Infinity Groups are part of that conversation in office of engagement. We are supportive of the plan and ensure right processes in place ....