There was bottles and glasses left all over the place, it smelt very damp. and in certain corridors, there were smells of urine. lee felt the lack of cleanliness at the grand hotel could be a covid risk. so, i ve got underlying health conditions. so, i m diabetic and i ve got higher blood pressure as well, so i felt that my health was at risk and i felt i was at risk of covid. and it was something that i needed to get my family away from very quickly. and lee is not the only person to have a problem with this chain. a survey last month judged the britannia group as the lowest rated hotel chain in the uk, with one star for cleanliness. lee complained to the britannia grand management and received a full refund. i know you got a refund, but did that make up for the fact that you d expected to go on holiday?
At the britannia grand hotel. when he booked, the britannia group s website, which advertises their 62 hotels, displayed the good to go logo. did you see that logo when you booked? i saw that online. it says that a business is good to go. yeah. that wasn t your experience, was it? no, not at all. lee booked a family room without breakfast, for him, his wife and two children. so, how much money are we talking, and for how many nights? we re talking £200, £200 for two nights. all right, so kind of decent to high expectations. i think with any uk hotel, you expect a certain level of cleanliness. i wasn t expecting the world, but i was certainly expecting to go there and have a real great family time, and for my kids to be safe, really. but the britannia grand hotel didn t seem too grand to lee and his family. it didn t live up to the good to go promise. so when we arrived in the hotel, there was marks, there was waste in the carpets,
Five days holiday. we have the best house in england! woohoo! one of our holiday makers is nicolle joy. uk staycations! this is what you ve got to look forward to. - hey, nicolle. hi. how you doing? she had herforeign holiday plans disrupted by the traffic light system earlier this year. things kept changing, didn t they? - so, like, red zones, l green zones, amber. so, the traffic light system? the traffic lights, but then, so, i didn t get to go. - so you decided, this year, no going abroad. i m going for a staycation. i ve never, ever considered a staycation, ever. - nicolle travelled to a spa hotel in cheshire. her room cost £360 for three nights, not including breakfast or spa access. the drive up, it was so scenic.