you must ve been left feeling pretty short changed. absolutely. disappointment for my children, disappointment for my wife. i was disappointed as well. we asked britannia hotels for a statement. they didn t respond. in england, there are nearly 28,000 businesses with the good to go accreditation. panorama has discovered that visitbritain has carried out less than 1,000 in person spot checks. visitengland says, businesses who display the mark. ..and that complaints are. it says it has already taken action against the britannia grand hotel in scarborough, after previous complaints, and was suspending the group from the scheme whilst it investigates this allegation. it s not all bad news. latest figures show uk tourism has an almost 80%
at the britannia grand hotel. when he booked, the britannia group s website, which advertises their 62 hotels, displayed the good to go logo. did you see that logo when you booked? i saw that online. it says that a business is good to go. yeah. that wasn t your experience, was it? no, not at all. lee booked a family room without breakfast, for him, his wife and two children. so, how much money are we talking, and for how many nights? we re talking £200, £200 for two nights. all right, so kind of decent to high expectations. i think with any uk hotel, you expect a certain level of cleanliness. i wasn t expecting the world, but i was certainly expecting to go there and have a real great family time, and for my kids to be safe, really. but the britannia grand hotel didn t seem too grand to lee and his family. it didn t live up to the good to go promise. so when we arrived in the hotel, there was marks, there was waste in the carpets,