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At 11 00, democratic new dramatic images of rescues, local Emergency Responders helping dozens trapped. First comcast slashed with a huge fine. Charging customers for Services Never ordered. Good evening, im jessica dean. Im ukee washington. Eyewitness news trang do is outside the Comcast Center right now with more on how all of this will affect customers. Trang . Reporter well, ukee, comcast says the billing issues were not intentional. They agreed to make changes and clearly explain new charges. I had to file a report with the ftc. Reporter gina wilson is more than one of a how to customers two reached out to the fcc over a billing dispute with her Comcast Cable service my services went from 80 to about 200 you have a bill 5 more, 10 more, its the same issue. ....
Im ukee washington. Eyewitness news trang do is outside the Comcast Center right now with more on how all of this will affect customers. Trang . Reporter well, ukee, comcast says the billing issues were not intentional. They agreed to make changes and clearly explain new charges. I had to file a report with the ftc. Reporter gina wilson is more than one of a how to customers two reached out to the fcc over a billing dispute with her Comcast Cable service my services went from 80 to about 200 you have a bill 5 more, 10 more, its the same issue. Reporter consumers told the fcc they were charged for services they they ever agreed to and getting refunds was a lengthy process. It took a good probably a month to get that corrected. And it took hours, like hours and hours of phone calls. Reporter after a twoyear investigation, the fcc enforcemented announced they will pay a 2. 3 mill ....