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CNN CNN Tonight June 4, 2024 03:38:00

Of those costs. right. thank you very much. you ll want to stick around for this next story. speaking of tons of lost baggage that is what this is about. you ve seen all of that sea of luggage stranded at airports this week. at the tampa airport one southwest passenger took action. she decided to take it into her own hands to help other flyers track down their bags. she was delayed and while her flight was delayed she pulled out her phone and started taking pictures of these bags here and any that had phone numbers attached to the handles she started texting people i think i found your bag. do you know where your bag is. we call her affectionately the luggage fairy. how are you? i am doing well. how are you? i m doing well. i understand that you were trying to go from tampa to tucson and your flight was delayed like perma delayed. yes. ....

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CNN CNN Tonight June 4, 2024 03:35:00

United got close to $11 billion. southwest got more than $7 billion. could they have used any of that money to upgrade their systems? the pandemic relief funds were really intended to keep people on their payrolls. to prevent lay-offs, pay for wages, and salaries and benefits. so they couldn t have used any of that. money is fungible. right? like in theory they could have made some investments to upgrade their systems and the pilots union for example has been calling for them to upgrade their systems for a very long time but that was not the intended use of those dollars. it doesn t excuse the fact the whole sis tep went under of course. yeah. as you say the flight attendants have been calling for them to upgrade for a long time also. now they re in this mess and so many passengers, we ve heard all of their sob stories. they missed christmas with their families. they had to shell out their own money for either uber or other flights or hotels or meals. they got stranded for days ....

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CNN CNN Tonight June 4, 2024 03:42:00

Customer service agents. they were all working so hard. one woman had plbeen there over4 hours she said. just kudos to the employees trying to do their best to help all the customers get their bags back. this was very minor for us. we live in tampa. our flight was canceled thank god while we were in tampa. that is lucky i suppose. did you find your bag? yeah. it took us i believe four, four and a half hours to find our bag from the time we went down there, the time we started standing in line. we did get our bags back. what do you think southwest should compensate passengers for all of this mess that people have endured the past week? i mean, they need to get people home first. they need to get people their luggage first. all the rest is down the road. you can t compensate everybody for everything. if the people just stop booking with southwest that is a huge ....

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CNN CNN Tonight June 4, 2024 03:01:00

Congressman-elect who keeps getting caught in flagrant lies. he may be in more hot water. you ll recall george santos admitted to lying about key parts of his biography from his wealth to his education to his resume to his family to his religion. now the u.s. attorney s office in the eastern district of new york is looking into some of his dubious finances. the nassau county district attorney has announced she is looking into his, quote, numerous fabrications and inconsistencies. we have new lies he has just been caught in. also, the southwest airlines meltdown continues. the airline is still canceling thousands of flights. passengers are still outraged. we ve learned that southwest airlines got a $7 billion bail out during the pandemic. what did they use all that money for? let s begin with george santos and more of his lies getting exposed. the republican congressman-elect just cannot seem to get his own story straight. he lied about going to college. ....

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CNN CNN Tonight June 4, 2024 03:36:00

They will compensate passengers and will they? southwest has said they will review these requests on a case by case basis. it is unclear exactly how, what methodology they ll use to decide who gets reimbursed for what. i think the financial costs of this are going to be enormous. because you think about not just the flights canceled and the refunds issued but as you point oud reimbursements for alternative travel arrangements, hotels, driving a rental car 19 hours across the country or what have you. for lost baggage, they re going to have to reimburse people for that because baggage ended up in completely different cities from where the passengers were supposed to land. there are going to be huge costs in the near term. and then there are the reputational costs because southwest has this reputation as being a very consumer friendly airline. people have been loyal customers because they re known for treating consumers, their passengers very, very well. and all of that has gone up in ....

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