Ten Customer Service And CX Metrics You Must Consider forbes.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from forbes.com Daily Mail and Mail on Sunday newspapers.
Defining and measuring the worth of 'transformational travel': Travel Weekly travelweekly.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from travelweekly.com Daily Mail and Mail on Sunday newspapers.
There’s a new metric in town, and it’s called Time Well Spent (TWS). This could be as important as the Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics.