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05.24.21 -- Why You Need A Service Dream Team And How To Build One


05.24.21 Why You Need A Service Dream Team And How To Build One
 
By Aly Pinder, IDC
Some organizations plan to delay new equipment purchases as they assess what will be their next normal. This will put an outsized strain on the service organization as legacy and aging equipment gets pushed to its limits. The challenge will be how field service organizations can deliver increased levels of support and quality experiences with finite resources.
Featured Articles
Submitted by Help Lightning
Touchless support has suddenly jumped into focus for service organizations. With heightened safety precautions limiting service visits, virtual support offers the security and convenience customers want. The BUNN service team has a solution, Help Lightning s virtual expertise software. ....

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05.17.21 -- Drive Revenue With Exceptional Customer Experience Anytime, Anywhere


05.17.21 Drive Revenue With Exceptional Customer Experience Anytime, Anywhere
 
By Paul Hesselschwerdt, Global Partners Training
The way field service teams operate and deliver service is changing, and this rapid pace of change is being driven by new customer expectations, advancing technologies, IoT, and what some are calling “servitization.” No longer is service a reactive practice today, customers expect proactive attention from their field service provider. This creates opportunities for forward-thinking providers to establish themselves as valuable partners in each client’s mission to succeed.
Featured Articles
Submitted by Skedulo
Digital transformation may be the biggest buzzword of recent years. But it could also be the single most important endeavor your business undertakes. ....

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05.03.21 -- 4 Foolproof Steps To Kick Off A Tech Deployment


05.03.21 4 Foolproof Steps To Kick Off A Tech Deployment
 
By David Liu, Deltapath
The remote working revolution has happened much faster than we expected. Globally, around 70 percent of people are working remotely at least once per week, and the number keeps growing. For the most part, this is possible thanks to digital communication tools, like Slack, email, and text. With digital tools, it’s never been easier or faster to connect with team members.
Featured Articles
Submitted by Salesforce
Get expert tips and best practices based on insights from over 4,000 global field service decision makers and professionals.
Submitted by Help Lightning ....

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04.12.21 -- Human Skill Essential To Virtual Success | Trunk Stock Model Risks

04.12.21 -- Human Skill Essential To Virtual Success | Trunk Stock Model Risks
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