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How AI, automation, and trusted data are shaping next-generation customer service, by Linda Saunders

How AI, automation, and trusted data are shaping next-generation customer service, by Linda Saunders
theeagleonline.com.ng - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from theeagleonline.com.ng Daily Mail and Mail on Sunday newspapers.

Linda saundersSolutions engineering africaService reportDirector solutions engineering africa

New AI and Automation for Enhanced Public Sector Efficiency

New AI and Automation for Enhanced Public Sector Efficiency
itnewsafrica.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from itnewsafrica.com Daily Mail and Mail on Sunday newspapers.

Linda saundersSolutions engineering africaService cloud voiceAuthorization management program fedPublic sector einsteinSector einsteinCaseworker narrative generationEinstein activity capturePublic sectorData cloudSalesforce director solutions engineeringFederal riskAuthorization management program

Salesforce introduces trusted AI, automation capabilities for public sector

Built on the Einstein 1 platform, public sector organisations can now quickly and easily generate case reports, capture real-time call transcriptions, and document and format case interactions, all in a single offering.

Linda saundersSecurity centerUs department of defenceSolutions engineering africaPrivacy centerAuthorisation management program fedService cloud voiceSalesforce field servicePublic sector einsteinNarrative generationCloud voiceActivity capturePublic sectorData cloudVector databaseFederal risk