New AI and Automation for Enhanced Public Sector Efficiency itnewsafrica.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from itnewsafrica.com Daily Mail and Mail on Sunday newspapers.
Built on the Einstein 1 platform, public sector organisations can now quickly and easily generate case reports, capture real-time call transcriptions, and document and format case interactions, all in a single offering.
A Salesforce report claims that a lack of skills in artificial intelligence is preventing effective take-up of generative AI to enhance frontline citizen services across the public sector.
Salesforce has unveiled Public Sector Einstein 1 for Service, a software platform that hosts various artificial intelligence-powered capabilities that work to automate administrative tasks. Salesforce said Wednesday that the new product is based on its Einstein 1 platform and is meant for use by government workers.