And to the republic for which it stands, one nation under god, indivisible, with liberty and justice for all. Approval of the board minutes theres none together and item b the presentations to the board of education superintendant. Good evening to everyone joining us in person and those of you listening and watching at home. I want to week all our students from the spring break and youre ready to get back to work as we finish the second seminar of this year this thursday volunteers will be providing paint to bring a creative yard for a place full of color its organized by the play works working with the San Francisco Unified School District to provide trained fulltime coaches focused on recess thank you for doing the sweat equity the School Districts across california are to have a plan asal cap that will show you how funds are spent for the one site budgets and plans parents and Community Members will be consulted in the el cap the San Francisco Unified School District is working with
I mentioned certification we want to make sure our interpreters a quality and sensitive to the community. We have organizational programs and well be adding this and Technology Training for nonprofit. So in short i think weve made a lot of Strategic Programs in the community and this is for the advocacy of our Community Members were just the vehicle to get that done. I want to thank you very much for your support ill hope you will adopt the 2013 report thats great. Thank you. Thank you. And chair cowen. I want to say were expecting president chiu before the departments step up for their reports. In a moment well have the manager of the city hall and also the chief supervisor attorney or occ. We have a lady in the front row and lastly we have four tier departments well hear from. I want to say we also will have short presentations in the members of the community that make up the language assess group and are part of the effort that ms. Pond brought up to have as partners. So i have to g
Trying to shirt their duty on filling the requirements but sometimes, its difficult so they will call our office and consultant with us and well mouth a way to get this done. The mta will call us and we have the library weve partnered with. The penalty if thats your question which is the stick we use . We dont have one and thats not at the l a o is tied to the 3wub9 process i think the departments are very much aware. We dont have any departments that that fight us on this. We look at each other as partners. We also get help from them with our other work and thats where its moving. Were in this together were trying to do a better job of severing our immigrants. The second question you mentioned it tier two departments are not mandated to get those reports so at this point will the departments be mandated to do so . Thats an excellent question and that could be something up nor the amendments that could be proposed but roadway the ordinance doesnt provided a vehicle and the ordinance th
Or it would go to any of our 64 Customer Service reps and the rep would connect them to the Language Line interpreter at this. 311 we have 5 bilingual chinese rep and 3 Spanish Speaking rep and when we put any posts for employment we always encourage the sign Language Interpreters and others. We have nearly 1. 5 million calls and have those we have 16 thousand plus that required assistance other than english. This represents about 1. 1 percent of calls that were placed to 311. We did incur the language. We monitor the Language Line calls we have to make sure their answering quickly so we do monitor that and we do in partnership with the other departments we had complaints of our reps not connecting quickly enough so at this point we see an average of connecting time of 30 seconds the wait might be longer, however, and if any reps wait for over 3 minutes we have an internal process to work be. And last year, we got less than 5. We have seen an improvement and we were able to negotiate w
Interpreters and others. We have nearly 1. 5 million calls and have those we have 16 thousand plus that required assistance other than english. This represents about 1. 1 percent of calls that were placed to 311. We did incur the language. We monitor the Language Line calls we have to make sure their answering quickly so we do monitor that and we do in partnership with the other departments we had complaints of our reps not connecting quickly enough so at this point we see an average of connecting time of 30 seconds the wait might be longer, however, and if any reps wait for over 3 minutes we have an internal process to work be. And last year, we got less than 5. We have seen an improvement and we were able to negotiate with the partnership with the o sea theres a penalty were there charges if theyre not connecting us quickly enough. Within the non english call percentages our top 5 languages our chinese and spanish are our main ones and the other 3 are research korean and japanese. Ac