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There's New Legal Drama Around McDonald's Soft Serve Machines

There s New Legal Drama Around McDonald s Soft Serve Machines
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mcdonalds soft serve
McDonald s perpetually broken soft serve machines are, once again, in the limelight. After news broke in late 2020 of the increasing popularity of Kytch a third-party device that can improve the chain s soft serve machine performance McDonald s allegedly intervened in order to sabotage the fledgling tech company that makes it. As a result, the fast-food giant may be facing a lawsuit.
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The soft serve machines had been in the headlines long before Kytch came around. The equipment, produced by a company called Taylor and known officially as the Taylor C602, is notoriously unreliable and a regular punchline with customers on social media. Some claim it s almost impossible to get a soft serve at their local McDonald s because those ill-fated machines are out of service more often than not. In March, when the third federal stim ....

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McDonald's fixing its US soft-serve machines, cutting ties with Kytch

McDonald s is testing a solution for its notoriously broken soft-serve machines.
The technology will provide operators with text alerts and information regarding a machine s status, a leaked memo revealed.
Independent companies and customers have been trying to fix the soft-serve problem for years.
After years of complaints from customers and franchisees, McDonald s is finally working to fix its soft-serve problem.
The fast-food chain is quietly testing a solution to improve the functionality of its soft-serve machines in stores across the US, Insider has learned. According to a memo sent to franchise owners in the fall, McDonald s is working with Taylor, its soft-serve machine manufacturer, to roll out a solution called Taylor Shake Sundae Connectivity during Q1. The solution will provide operators with text alerts and information regarding a machine s status and is currently being tested with the National Supply Leadership Council (NSLC) operators in the US ....

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