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Automation helps brokerages move past ‘tyranny of the urgent’
After partnering with Hubtek, Direct Expedite saw an 80% faster response time, 100% accuracy and a 30% increase in its business overall 87 4 minutes read Photo credit: Jim Allen/FreightWaves
While all transportation modes feel pressure to move shipments quickly, it is particularly intense for expedited shipping companies. Beyond just getting cargo from point A to point B, speeding the process also requires streamlining the supportive tasks surrounding the process, such as rate quoting, booking and tracking.
“For a shipment to be truly expedited, the entire process must also be expedited,” said Dale Prax, president and CEO of Direct Expedite. “I like to compare it to an ambulance. If I had a broken arm, I might take an Uber to the doctor to get it fixed, but if I have a brain aneurysm, I don’t want an Uber guy to pick me up, I want an ambulance. We try and apply that same kind of service to exp
From: Tucker York and Stephanie Cohen
To: All CWM, Firmwide Engineering MDs and PMDs
January 19, 2021
CWM Product Management Leadership
In our division, and across all of Goldman Sachs, clients and customers are at the center of everything we do. While we may engage them in different ways – some more advisor led and others digitally led –a world class digital offering is critically important to every single one of our clients, customers and employees. To build on and enhance our track record of delivering a seamless and differentiated client and customer experience, we are formalizing the Product Management discipline within Consumer and Wealth Management. The Product Management team will partner with business leaders, advisors, clients and customers to develop and deliver digital products and services across the product life cycle. The team will ensure that our digital offering consistently addresses client and customer needs, aligns with and helps deliver our business strat