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Call it ‘enforcement fatigue’: Restaurant workers are tired of fighting unruly customers
By Anissa Gardizy Globe Staff,Updated April 30, 2021, 4:48 p.m.
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Jed Webber, co-owner of Gibbet Hill Grill in Groton, spoke with general manager Martha Lisio as they prepared for evening service. Webber said the 90-minute rule is causing the most frustration for diners and staff.Josh Reynolds for The Boston Globe
Those in the restaurant business call it “enforcement fatigue,’ a weariness that comes from almost a year of policing patrons, telling them their party is too large, they can’t linger longer than 90 minutes, and they have to order food with their drinks. ....

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